Kryspen
Level 1 (4 points)
Desktops

Q: Crash after upgrade to Sierra

I have a late 2009 27" iMac. Last night I upgraded from El Capitan to Sierra. Now, every time I start it up my Mac crashes and reboots within 5 minutes. Anyone know what causes this and what I can do about it, please. My main machine is currently unusable because of this.

 

Help!!

VIN,iMac (27-inch Late 2009), OS X El Capitan (10.11.6)

Posted on Sep 26, 2016 5:43 AM

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Kryspen

Q: Crash after upgrade to Sierra

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  • Helpful answers

  • by BDAqua,

    BDAqua BDAqua Sep 26, 2016 6:45 AM in response to Kryspen
    Level 10 (123,745 points)
    Sep 26, 2016 6:45 AM in response to Kryspen

    Very likely some incompatible 3rd part item.

     

    Safe boot, holding shift key does that work?

  • by Kryspen,

    Kryspen Kryspen Sep 27, 2016 7:08 AM in response to Kryspen
    Level 1 (4 points)
    Desktops
    Sep 27, 2016 7:08 AM in response to Kryspen

    Thanks for your response. Safe boot got my Mac actually running again, but it panics and reboots after a few minutes. I suspect that I may have a hardware problem. Any ideas on that?

     

    I doubt it's due to any incompatible parts because before the Sierra upgrade it was running happily and the only change I made was to the software.

     

    Thanks again,

     

    David Smith

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Sep 27, 2016 7:18 AM in response to Kryspen
    Level 9 (58,704 points)
    Photos for Mac
    Sep 27, 2016 7:18 AM in response to Kryspen

    Please post an EtreCheck report of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it to your reply to this post.

     

    If you would like more info on what EtreCheck is, simply click the link and you will find a description of the app.

     

    You haven't provided us any information other than a symptom which can have multiple causes.

     

    If you happen to have any antivirus or cleaning apps installed then that is likely the problem, however I suspect BDAqua is spot on it's some third party app that is outdated, corrupt or has some other issue with Sierra and is causing the issue.

  • by Kryspen,

    Kryspen Kryspen Sep 30, 2016 4:12 PM in response to rkaufmann87
    Level 1 (4 points)
    Desktops
    Sep 30, 2016 4:12 PM in response to rkaufmann87

    Took me a while to find the machine stable enough to do this, but here's the report.

     

    Many thanks

     

    David

     

    EtreCheck version: 3.0.6 (315)

    Report generated 2016-09-30 12:48:18

    Download EtreCheck from https://etrecheck.com

    Runtime 5:56

    Performance: Below Average

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

    Problem: Computer is restarting

    Hardware Information: ⓘ

    iMac (27-inch, Late 2009)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac10,1

    1 3.06 GHz Intel Core 2 Duo CPU: 2-core

    4 GB RAM Upgradeable - [Instructions]

    BANK 0/DIMM0

    Empty

    BANK 1/DIMM0

    Empty

    BANK 0/DIMM1

    2 GB DDR3 1067 MHz ok

    BANK 1/DIMM1

    2 GB DDR3 1067 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless: en1: 802.11 a/b/g/n

    Video Information: ⓘ

    ATI Radeon HD 4670 - VRAM: 256 MB

    iMac 1920 x 1080

    System Software: ⓘ

    macOS Sierra 10.12.1 (16B2333a) - Time since boot: about 11 hours

    Disk Information: ⓘ

    ST31000528ASQ disk0 : (1 TB) (Rotational)

    EFI (disk0s1) <not mounted> : 210 MB

    Meadow (disk0s2) / [Startup]: 999.35 GB (835.09 GB free)

    Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

    OPTIARC DVD RW AD-5680H ()

    USB Information: ⓘ

    Apple Computer, Inc. IR Receiver

    Razer Razer DeathAdder

    Apple Inc. BRCM2046 Hub

    Apple Inc. Bluetooth USB Host Controller

    Apple Inc. Built-in iSight

    Logitech Logitech Wireless Headset

    Telink Wireless Receiver

    Samsung M3 Portable Samsung M3 Portable

    Apple Card Reader

    Configuration files: ⓘ

    /etc/hosts - Count: 3

    Gatekeeper: ⓘ

    Mac App Store and identified developers

    Adware: ⓘ

    ~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist

    ~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist

    2 adware files found. [Remove]

    Kernel Extensions: ⓘ

    /Library/Application Support/Avast/components/fileshield/unsigned

    [loaded] com.avast.AvastFileShield (3.0.0 - SDK 10.9 - 2016-09-23) [Support]

    /Library/Application Support/Avast/components/proxy/unsigned

    [loaded] com.avast.PacketForwarder (2.1 - SDK 10.11 - 2016-09-23) [Support]

    /Library/Application Support/IPVanish-OpenVPNHelper/bin

    [not loaded] foo.tap (20111101 - 2015-08-24) [Support]

    [not loaded] foo.tun (20111101 - 2015-08-24) [Support]

    /Library/Extensions

    [not loaded] expressvpn.tap (20150118 - 2016-09-30) [Support]

    [not loaded] expressvpn.tun (20150118 - 2016-09-30) [Support]

    /System/Library/Extensions

    [not loaded] com.Huawei.driver.HuaweiDataCardDriver (4.0.6 - 2016-09-30) [Support]

    [not loaded] com.palm.ClassicNotSeizeDriver (3.2.1 - 2016-09-30) [Support]

    [not loaded] com.razer.common.razerhid (3.90 - SDK 10.6 - 2016-09-30) [Support]

    Startup Items: ⓘ

    HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor

    HWNetMgr: Path: /Library/StartupItems/HWNetMgr

    Startup items no longer function in OS X Yosemite or later

    System Launch Agents: ⓘ

    [not loaded] 7 Apple tasks

    [loaded] 164 Apple tasks

    [running] 71 Apple tasks

    [killed] 29 Apple tasks

    29 processes killed due to insufficient RAM

    System Launch Daemons: ⓘ

    [not loaded] 41 Apple tasks

    [loaded] 160 Apple tasks

    [running] 84 Apple tasks

    [killed] 19 Apple tasks

    19 processes killed due to insufficient RAM

    Launch Agents: ⓘ

    [running] com.amazon.sendtokindle.launcher.plist (2015-11-13) [Support]

    [running] com.avast.update-agent.plist (2016-09-23) [Support]

    [loaded] com.avast.userinit.plist (2016-09-23) [Support]

    [loaded] com.divx.dms.agent.plist (2016-08-29) [Support]

    [loaded] com.divx.uninstall.converter.plist (2016-09-06)

    [loaded] com.divx.uninstall.player.plist (2016-09-06)

    [loaded] com.divx.uninstall.preferences.plist (2016-09-06)

    [loaded] com.divx.update.agent.plist (2016-08-29) [Support]

    [loaded] com.google.keystone.agent.plist (2016-07-13) [Support]

    [loaded] com.hp.help.tocgenerator.plist (2009-07-28) [Support]

    [loaded] com.oracle.java.Java-Updater.plist (2012-12-12) [Support]

    [running] com.razer.rzupdater.plist (2012-08-15) [Support]

    [running] com.razerzone.rzdeviceengine.plist (2012-08-15) [Support]

    [failed] com.trusteer.rapport.rapportd.plist (2010-06-14) [Support]

    Launch Daemons: ⓘ

    [failed] com.adobe.fpsaud.plist (2016-04-16) [Support]

    [running] com.atomicbird.macaroni.launchd.plist (2016-09-30) [Support]

    [loaded] com.avast.init.plist (2016-09-23) [Support]

    [loaded] com.avast.uninstall.plist (2016-09-23) [Support]

    [loaded] com.avast.update.plist (2016-09-23) [Support]

    [loaded] com.barebones.authd.plist (2012-10-06) [Support]

    [not loaded] com.barebones.textwrangler.plist (2010-02-25) [Support]

    [loaded] com.bombich.ccc.plist (2009-11-17) [Support]

    [loaded] com.ea.origin.ESHelper.plist (2015-12-21) [Support]

    [failed] com.expressvpn.tap.plist (2016-09-13)

    [failed] com.expressvpn.tun.plist (2016-09-13)

    [loaded] com.google.keystone.daemon.plist (2016-09-02) [Support]

    [loaded] com.ipvanish.IPVanish.VPNHelper.plist (2015-11-12) [Support]

    [loaded] com.ipvanish.helper.openvpn.plist (2014-12-22) [Support]

    [loaded] com.ipvanish.helper.pppd.plist (2014-12-22) [Support]

    [loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-09-21) [Support]

    [loaded] com.microsoft.autoupdate.helpertool.plist (2016-08-03) [Support]

    [loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

    [loaded] com.microsoft.office.licensingV2.helper.plist (2016-02-12) [Support]

    [loaded] com.oracle.java.Helper-Tool.plist (2012-12-12) [Support]

    [loaded] com.safervpn.HelperTool.plist (2015-12-24) [Support]

    [running] com.trusteer.rooks.rooksd.plist (2010-06-14) [Support]

    User Launch Agents: ⓘ

    [loaded] com.adobe.ARM.[...].plist (2009-10-15) [Support]

    [running] com.amazon.music.plist (2016-01-27) [Support]

    [loaded] com.avast.home.userinit.plist (2016-09-23) [Support]

    [failed] com.jdibackup.ZipCloud.autostart.plist (2015-09-23) Adware! [Remove]

    /usr/bin/open

    [failed] com.jdibackup.ZipCloud.notify.plist (2015-09-23) Adware! [Remove]

    /usr/bin/open

    [loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-09-21)

    [not loaded] com.valvesoftware.steamclean.plist (2015-12-26) [Support]

    [not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (2012-06-18) [Support]

    User Login Items: ⓘ

    GrowlHelperApp Application (~/Incompatible Software/Growl.prefPane/Contents/Resources/

    GrowlHelperApp.app)

    Dropbox Application (/Applications/Dropbox.app)

    CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac Menu.app)

    Thunderbird Application (/Applications/Thunderbird.app)

    Canon IJ Network Scanner Selector EX Application Hidden (/Applications/Canon Utilities/IJ Network

    Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)

    Todoist Application (/Applications/Todoist.app)

    Google Chrome Application (/Applications/Google Chrome.app)

    ExpressVPN Application (/Applications/ExpressVPN.app)

    HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer

    Participation/HP Product Research.app)

    Internet Plug-ins: ⓘ

    Google Earth Web Plug-in: 5.2 (2015-06-30) [Support]

    OVSHelper: 1.1 (2016-09-19) [Support]

    Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-05-11) [Support]

    RealPlayer Plugin: Unknown (2010-03-20) [Support]

    Silverlight: 5.1.41212.0 - SDK 10.6 (2016-03-04) [Support]

    FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-05-02) [Support]

    DivX Web Player: 3.6.0.330 - SDK 10.10 (2016-09-06) [Support]

    QuickTime Plugin: 7.7.3 (2016-09-30)

    Flash Player: 21.0.0.226 - SDK 10.6 (2016-05-02) Outdated! Update

    SharePointBrowserPlugin: 14.6.1 - SDK 10.6 (2016-03-02) [Support]

    AdobePDFViewer: 9.5.5 (2013-05-17) [Support]

    GarminGpsControl: 2.7.3.0 Release (2010-03-20) [Support]

    npDDRia: 0.0.14.5 - SDK 10.9 (2016-08-18) [Support]

    EPPEX Plugin: 10.0 (2015-08-17) [Support]

    Scorch: 6.2.0 (2012-11-06) [Support]

    JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-31) Check version

    Safari Extensions: ⓘ

    avast! Online Security - AVAST Software - http://www.avast.com (2014-10-21)

    3rd Party Preference Panes: ⓘ

    Flash Player (2016-04-16) [Support]

    Flip4Mac WMV (2013-03-29) [Support]

    Java (2016-07-31) [Support]

    Macaroni (2010-03-20) [Support]

    MacFUSE (2010-03-20) [Support]

    Rapport (2010-06-21) [Support]

    Time Machine: ⓘ

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

    Meadow: Disk size: 999.35 GB Disk used: 164.25 GB

    Destinations:

    SAMSUNG [Local]

    Total size: 999.86 GB

    Total number of backups: 79

    Oldest backup: 14/02/2016, 6:26 p.m.

    Last backup: 30/09/2016, 12:33 p.m.

    Size of backup disk: Adequate

    Backup size 999.86 GB > (Disk used 164.25 GB X 3)

    Top Processes by CPU: ⓘ

    17% Google Chrome Helper(8)

    14% kextstat(2)

    5% kernel_task

    2% mdworker(20)

    2% com.apple.SpeechRecognitionCore.speechrecognitiond

    Top Processes by Memory: ⓘ

    750 MB Google Chrome Helper(8)

    504 MB kernel_task

    176 MB thunderbird

    143 MB mdworker(19)

    131 MB Google Chrome

    Virtual Memory Information: ⓘ

    26 MB Free RAM

    3.97 GB Used RAM (818 MB Cached)

    52 MB Swap Used

    Diagnostics Information: ⓘ

    Sep 30, 2016, 08:54:59 AM ~/Library/Logs/DiagnosticReports/

    rapportd_2016-09-30-085459_[redacted].crash

    /Library/Rapport/*/rapportd

    Sep 30, 2016, 12:45:01 AM Self test - passed

    Sep 29, 2016, 01:34:25 PM ~/Library/Logs/DiagnosticReports/HP Product

    Research_2016-09-29-133425_[redacted].crash

    /Library/Application Support/Hewlett-Packard/*/HP Product Research.app/Contents/MacOS/HP

    Product Research

    Sep 29, 2016, 01:34:25 PM ~/Library/Logs/DiagnosticReports/

    rapportd_2016-09-29-133425_[redacted].crash

    Sep 29, 2016, 01:29:39 PM /Library/Logs/DiagnosticReports/

    Kernel_2016-09-29-132939_[redacted].panic [Details]

    Sep 29, 2016, 06:32:25 AM ~/Library/Logs/DiagnosticReports/

    rapportd_2016-09-29-063225_[redacted].crash

    Sep 28, 2016, 04:43:23 PM /Library/Logs/DiagnosticReports/

    softwareupdate_download_service_2016-09-28-164323_[redacted].crash

    /System/Library/CoreServices/Software Update.app/Contents/Resources/

    softwareupdate_download_service

    Sep 28, 2016, 02:03:46 PM /Library/Logs/DiagnosticReports/

    softwareupdate_download_service_2016-09-28-140346_[redacted].crash

    Sep 28, 2016, 11:44:11 AM ~/Library/Logs/DiagnosticReports/

    RzUpdater_2016-09-28-114411_[redacted].crash

    com.razerzone.RzUpdater - /Library/Application Support/Razer/RzUpdater.app/Contents/MacOS/

    RzUpdater

    Sep 28, 2016, 01:52:42 AM /Library/Logs/DiagnosticReports/

    Kernel_2016-09-28-015242_[redacted].panic [Details]

    Sep 28, 2016, 01:45:00 AM ~/Library/Logs/DiagnosticReports/

    rapportd_2016-09-28-014500_[redacted].crash

    Sep 27, 2016, 02:12:54 PM ~/Library/Logs/DiagnosticReports/

    rapportd_2016-09-27-141254_[redacted].crash

    Sep 27, 2016, 02:02:49 PM /Library/Logs/DiagnosticReports/

    Kernel_2016-09-27-140249_[redacted].panic [Details]

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Sep 30, 2016 4:44 PM in response to Kryspen
    Level 9 (58,704 points)
    Photos for Mac
    Sep 30, 2016 4:44 PM in response to Kryspen

    You are using an unreleased version of Mac OS, we cannot help you on these forums. Please reread the terms you agreed to and post to the appropriate location.

  • by John Galt,

    John Galt John Galt Sep 30, 2016 5:12 PM in response to Kryspen
    Level 8 (49,461 points)
    Mac OS X
    Sep 30, 2016 5:12 PM in response to Kryspen

    That Mac is a Petri dish of ill-conceived "anti-virus", "cleaning" garbage, and adware. It is unreasonable to expect proper operation.

     

    Since you are running unreleased software, I assume you consider that installation sacrificial, and are prepared to erase it completely and restore a working system from a backup.

     

    How would you like to proceed?