DigitalFlame
Level 1 (5 points)
Mac OS X

Q: Bluetooth Controls not working in Sierra

I have a pair of SONY BTN-200 Bluetooth headphone that were working fine with Spotify on El Capitan. However after upgrading to Sierra, pressing pause or skip instead opens iTunes. The pause and skip keys on the keyboard work fine with Spotify.

 

Any help would be appreciated.

Posted on Sep 26, 2016 6:37 AM

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Q: Bluetooth Controls not working in Sierra

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  • Helpful answers

  • by dialabrain,

    dialabrain dialabrain Sep 26, 2016 6:53 AM in response to DigitalFlame
    Level 5 (6,763 points)
    Mac App Store
    Sep 26, 2016 6:53 AM in response to DigitalFlame

    FWIW, it might be worthwhile to contact SONY support seeing it's their product.

  • by DigitalFlame,

    DigitalFlame DigitalFlame Sep 26, 2016 6:55 AM in response to dialabrain
    Level 1 (5 points)
    Mac OS X
    Sep 26, 2016 6:55 AM in response to dialabrain

    As I said it was working fine prior to Sierra, which would suggest that it is the latest OS that is causing the issue.

  • by dialabrain,

    dialabrain dialabrain Sep 26, 2016 7:00 AM in response to DigitalFlame
    Level 5 (6,763 points)
    Mac App Store
    Sep 26, 2016 7:00 AM in response to DigitalFlame

    It's possible that changes in Sierra cause the controls to no longer function. The reason I suggested contacting their support is because they may have an idea why and if anything can be done. Certainly it's doubtful Apple will rewrite Sierra to accommodate one brand and model of headphones.

  • by DigitalFlame,

    DigitalFlame DigitalFlame Sep 26, 2016 8:12 AM in response to dialabrain
    Level 1 (5 points)
    Mac OS X
    Sep 26, 2016 8:12 AM in response to dialabrain

    Previously the issue has affected various models and the community has provided a solution. Unfortunately the solution suggested does not appear to work with Sierra.

     

    https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Bluetooth-head set-buttons/td-p/161796

  • by dialabrain,

    dialabrain dialabrain Sep 26, 2016 8:15 AM in response to DigitalFlame
    Level 5 (6,763 points)
    Mac App Store
    Sep 26, 2016 8:15 AM in response to DigitalFlame

    Well perhaps a solution will be found again. Sierra is rather new so it might take awhile.

  • by Staho,

    Staho Staho Sep 28, 2016 10:00 PM in response to DigitalFlame
    Level 1 (4 points)
    Mac OS X
    Sep 28, 2016 10:00 PM in response to DigitalFlame

    Same here. Headphones Denon AH-GC20

  • by Brian the Gunslinger,

    Brian the Gunslinger Brian the Gunslinger Oct 11, 2016 6:02 AM in response to DigitalFlame
    Level 1 (4 points)
    Oct 11, 2016 6:02 AM in response to DigitalFlame

    I have the same issue but with my Plantronic BT600's. Was working fine in El Cap, not so much with Sierra. Volume works, but controls fail.

  • by Alex_Patterson,

    Alex_Patterson Alex_Patterson Oct 15, 2016 9:10 PM in response to DigitalFlame
    Level 1 (4 points)
    Oct 15, 2016 9:10 PM in response to DigitalFlame

    Same problem, have problems only with sierra. Before sierra everything was perfect Sony MDR-1ABT

  • by Alex_Patterson,

    Alex_Patterson Alex_Patterson Oct 17, 2016 12:29 PM in response to DigitalFlame
    Level 1 (4 points)
    Oct 17, 2016 12:29 PM in response to DigitalFlame

    BTW

    I turned on bluetooth debug and checked the logs.

    And as I see, everything fine with my headphones, system receives play, forward, backward key presses, but do nothing with this.

     

     

    21:30:06.449536 +0300 bluetoothaudiod MDR-1ABT has protocol A2DP in state Connected (pending:None)
21:30:06.449573 +0300 bluetoothaudiod [Suspend Complete] returning: 0x0
21:30:18.029536 +0300 bluetoothaudiod   Get Play Status
21:30:18.096836 +0300 bluetoothaudiod   Play
21:30:18.096892 +0300 bluetoothaudiod Signpost 1 AVRCP Play
21:30:18.103353 +0300 bluetoothaudiod   Play Release
21:30:21.295900 +0300 bluetoothaudiod   Forward
21:30:21.303052 +0300 bluetoothaudiod   Forward Release
21:30:23.345843 +0300 bluetoothaudiod   Backward
21:30:23.353210 +0300 bluetoothaudiod   Backward Release
21:31:16.529983 +0300 bluetoothaudiod   Get Play Status
21:31:16.606279 +0300 bluetoothaudiod   Play
21:31:16.606370 +0300 bluetoothaudiod Signpost 1 AVRCP Play
21:31:16.649665 +0300 bluetoothaudiod   Play Release

21:45:58.538167 +0300 bluetoothaudiod   Get Play Status
21:45:58.606766 +0300 bluetoothaudiod   Play
21:45:58.606823 +0300 bluetoothaudiod Signpost 1 AVRCP Play
21:45:58.607396 +0300 mediaremoted  Received command from client : , destination app = (null), remote control interface = (null), options = {  kMRMediaRemoteOptionSendOptionsNumber = 0;}>21:45:58.607515 +0300 mediaremoted  No context for context-sensitive command , destination app = (null), remote control interface = (null), options = { kMRMediaRemoteOptionSendOptionsNumber = 0;}>21:45:58.612993 +0300 bluetoothaudiod   Play Release