MacMail causing iMac to crash and restart

Running OS X 10.10.5


When scrolling through emails in the MacMail Inbox, the app will crash and completely restart the computer and post a kernel panic report:


Anonymous UUID: 56F43808-751D-2A82-B753-A1040F8F9652



Mon Sep 26 09:13:10 2016



*** Panic Report ***

panic(cpu 0 caller 0xffffff8028416f72): Kernel trap at 0xffffff7faa5a60d0, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000060, CR3: 0x00000001221e30c7, CR4: 0x00000000001626e0

RAX: 0x0000000000000000, RBX: 0xffffff80517d2400, RCX: 0x0000000000000000, RDX: 0xffffff8052e93000

RSP: 0xffffff81351b38d0, RBP: 0xffffff81351b38d0, RSI: 0xffffff805289fc00, RDI: 0xffffff803d34ea50

R8: 0xffffff810e4b09c0, R9: 0xffffff813602a008, R10: 0xffffff8135fffa28, R11: 0xffffff8135fffa78

R12: 0xffffff80faf61000, R13: 0xffffff80faf61000, R14: 0xffffff80517d2400, R15: 0xffffff803edbf400

RFL: 0x0000000000010206, RIP: 0xffffff7faa5a60d0, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000060, Error code: 0x0000000000000002, Fault CPU: 0x0



Backtrace (CPU 0), Frame : Return Address

0xffffff81351b3580 : 0xffffff802832ae01

0xffffff81351b3600 : 0xffffff8028416f72

0xffffff81351b37c0 : 0xffffff8028433e23

0xffffff81351b37e0 : 0xffffff7faa5a60d0

0xffffff81351b38d0 : 0xffffff7faa5aaa0e

0xffffff81351b38f0 : 0xffffff7faa655928

0xffffff81351b3910 : 0xffffff7faa635fcf

0xffffff81351b3930 : 0xffffff7faa633575

0xffffff81351b3950 : 0xffffff7faa6334e5

0xffffff81351b3980 : 0xffffff7faa634fee

0xffffff81351b39f0 : 0xffffff7faa5a410b

0xffffff81351b3a40 : 0xffffff7faa6346af

0xffffff81351b3a90 : 0xffffff7faa594db2

0xffffff81351b3b20 : 0xffffff8028900b92

0xffffff81351b3b50 : 0xffffff8028901799

0xffffff81351b3bb0 : 0xffffff80288fef03

0xffffff81351b3cf0 : 0xffffff80283e1487

0xffffff81351b3e00 : 0xffffff802832f070

0xffffff81351b3e30 : 0xffffff80283139f3

0xffffff81351b3e90 : 0xffffff802832437d

0xffffff81351b3f10 : 0xffffff802840249a

0xffffff81351b3fb0 : 0xffffff8028434646

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7faa590000->0xffffff7faa5fefff

dependency: com.apple.iokit.IOPCIFamily(2.9)[74F62F92-0BCA-341C-BBAD-1C7496FD378F]@0xffffff 7fa8b24000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7fa8ef1000

com.apple.GeForce(10.0.4)[D58CBD8B-EFCE-3E7D-ACE5-488E67581E61]@0xffffff7faa60d 000->0xffffff7faa6a3fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[74F62F92-0BCA-341C-BBAD-1C7496FD378F]@0xffffff 7fa8b24000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[7372D580-6DDE-3457-B043-49B8447FC9D2]@0xff ffff7fa8f38000

dependency: com.apple.nvidia.driver.NVDAResman(10.0.4)[95736EED-9154-3CBF-B639-6038E7128035 ]@0xffffff7fa8f4f000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7fa8ef1000

dependency: com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7faa590000



BSD process name corresponding to current thread: com.apple.WebKit



Mac OS version:

14F1808



Kernel version:

Darwin Kernel Version 14.5.0: Thu Apr 21 20:40:54 PDT 2016; root:xnu-2782.50.3~1/RELEASE_X86_64

Kernel UUID: 35628954-D060-3983-AA09-0375AE4FFB42

Kernel slide: 0x0000000028000000

Kernel text base: 0xffffff8028200000

__HIB text base: 0xffffff8028100000

System model name: iMac13,2 (Mac-FC02E91DDD3FA6A4)



System uptime in nanoseconds: 326042197801688

last loaded kext at 93119388227941: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7fab14f000, size 20480)

last unloaded kext at 93179442695053: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7fab14f000, size 16384)

loaded kexts:

com.logmein.driver.LogMeInSoundDriver 4.1.70f9

com.apple.filesystems.afpfs 11.0

com.apple.nke.asp-tcp 8.0.0

com.apple.filesystems.smbfs 3.0.2

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 110.19.6

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleBluetoothMultitouch 85.3

com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyDriver 272.18.3

com.apple.driver.AppleHDA 272.18.3

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AudioAUUC 1.70

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.GeForce 10.0.4

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleIntelHD4000Graphics 10.0.6

com.apple.driver.AppleIntelFramebufferCapri 10.0.6

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AppleSDXC 1.6.5

com.apple.iokit.AppleBCM5701Ethernet 10.1.3

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.security.SecureRemotePassword 1.0

com.apple.kext.triggers 1.0

com.apple.driver.IOBluetoothHIDDriver 4.3.6f3

com.apple.driver.AppleMultitouchDriver 264.6

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.18.3

com.apple.kext.OSvKernDSPLib 1.15

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleThunderboltEDMSink 4.0.3

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleHDAController 272.18.3

com.apple.iokit.IOHDAFamily 272.18.3

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.nvidia.driver.NVDAGK100Hal 10.0.4

com.apple.nvidia.driver.NVDAResman 10.0.4

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IOAcceleratorFamily2 156.16

com.apple.AppleGraphicsDeviceControl 3.10.25

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.iokit.IOBluetoothFamily 4.3.6f3

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBHIDKeyboard 176.2

com.apple.driver.AppleHIDKeyboard 176.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 398

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

iMac, OS X Yosemite (10.10.5), MacMail

Posted on Sep 26, 2016 8:17 AM

Reply
5 replies

Sep 26, 2016 8:48 AM in response to rkaufmann87

EtreCheck version: 3.0.5 (309)

Report generated 2016-09-26 11:45:59

Download EtreCheck from https://etrecheck.com

Runtime 2:41

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Computer is restarting


Hardware Information:

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 2.9 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n


Video Information:

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440


System Software:

OS X Yosemite 10.10.5 (14F1912) - Time since boot: about one hour


Disk Information:

APPLE HDD WDC WD10EALX-408EA0 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (818.51 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information:

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Configuration files:

/etc/sysctl.conf - File exists but not expected


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Library/Application Support/LogMeIn/drivers

[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.7009 - 2016-09-08) [Support]


/System/Library/Extensions

[not loaded] com.palm.ClassicNotSeizeDriver (3.2.1 - 2016-09-26) [Support]

[not loaded] com.xerox.officeprinting.PrinterSpecificMerge (1.3.0 - 2016-09-26) [Support]


Startup Items:

RetroClient: Path: /Library/StartupItems/RetroClient

Startup items are obsolete in OS X Yosemite


System Launch Agents:

[not loaded] 5 Apple tasks

[loaded] 146 Apple tasks

[running] 62 Apple tasks


System Launch Daemons:

[not loaded] 47 Apple tasks

[loaded] 135 Apple tasks

[running] 81 Apple tasks


Launch Agents:

[running] com.brother.LOGINserver.plist (2012-09-04) [Support]

[failed] com.logmein.LMILaunchAgentFixer.plist (2016-09-08) [Support]

[running] com.logmein.logmeingui.plist (2016-09-08) [Support]

[running] com.logmein.logmeinguiagent.plist (2016-09-08) [Support]

[not loaded] com.logmein.logmeinguiagentatlogin.plist (2016-09-08) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2014-09-24) [Support]

[running] com.teamviewer.teamviewer.plist (2015-12-03) [Support]

[running] com.teamviewer.teamviewer_desktop.plist (2015-12-03) [Support]


Launch Daemons:

[running] com.acclivity.fileconnect.plist (2011-08-17) [Support]

[loaded] com.adobe.fpsaud.plist (2016-08-29) [Support]

[running] com.logmein.logmeinserver.plist (2016-09-08) [Support]

[loaded] com.logmein.raupdate.plist (2013-05-30) [Support]

[loaded] com.malwarebytes.HelperTool.plist (2016-09-26) [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist (2016-08-03) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2015-11-05) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2014-09-24) [Support]

[loaded] com.teamviewer.Helper.plist (2015-03-02) [Support]

[running] com.teamviewer.teamviewer_service.plist (2015-12-03) [Support]

[loaded] com.xsilva.LightSpeedServerManagerHelper.plist (2013-05-18) [Support]

[running] com.xsilva.lightspeed.daemon.plist (2013-05-18) [Support]

[loaded] com.xsilva.lightspeed.newsyslog.plist (2013-05-18) [Support]

[loaded] com.xsilva.lightspeed.pgAuth.plist (2013-05-18) [Support]

[running] com.xsilva.lightspeed.postgres.plist (2013-05-18) [Support]

[not loaded] com.xsilva.lightspeed.server1.plist (2013-05-18) [Support]


User Launch Agents:

[loaded] com.adobe.ARM.[...].plist (2013-04-08) [Support]

[loaded] com.apple.SafariBookmarksSyncer.plist (2009-01-05)

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-08-17) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]


User Login Items:

Letter Opener Updater Application (/Library/Mail/Bundles/Letter Opener.mailbundle/Contents/Resources/Software Update.app)

Microsoft AU Daemon Application (/Applications/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

CNQL1212_ButtonManager Application Hidden (/Library/CFMSupport/CNQL1212_ButtonManager.app)

Photo Stream URL SMLoginItem (/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)


Internet Plug-ins:

LogMeIn32: 1.0.730 (2013-04-06) [Support]

LogMeInSafari64: 1.0.730 (2012-07-11) [Support]

Default Browser: 600 - SDK 10.10 (2016-05-06)

OfficeLiveBrowserPlugin: 12.3.6 (2013-06-26) [Support]

AdobePDFViewerNPAPI: 11.0.09 - SDK 10.6 (2014-12-03) [Support]

FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]

LogMeIn: 1.0.730 (2012-07-11) [Support]

Silverlight: 5.1.30317.0 - SDK 10.6 (2014-05-20) [Support]

QuickTime Plugin: 7.7.3 (2016-09-26)

Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]

LogMeInSafari32: 1.0.730 (2012-07-11) [Support]

iPhotoPhotocast: 7.0 - SDK 10.8 (2013-08-02)

AdobePDFViewer: 11.0.09 - SDK 10.6 (2014-12-03) [Support]

SharePointBrowserPlugin: 14.6.7 - SDK 10.6 (2016-09-06) [Support]

WebClient: 1.0 - SDK 10.6 (2014-08-19) [Support]

JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-10) Check version


User internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]


3rd Party Preference Panes:

AccountEdge (2015-04-06) [Support]

Flash Player (2016-08-29) [Support]

Java (2016-05-10) [Support]

LightSpeed Server (2013-05-18) [Support]

MenuMeters (2013-04-06) [Support]


Time Machine:

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 180.83 GB

Destinations:

Data [Network]

Total size: 3.00 TB

Total number of backups: 50

Oldest backup: 7/6/16, 6:24 PM

Last backup: 9/26/16, 8:29 AM

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 999.35 GB X 3)


Top Processes by CPU:

70% TeamViewer_Desktop

24% mdworker(5)

21% WindowServer

2% TeamViewer_Service

2% kernel_task


Top Processes by Memory:

785 MB kernel_task

655 MB TeamViewer_Desktop

582 MB mds_stores

451 MB Mail

229 MB firefox


Virtual Memory Information:

2.82 GB Free RAM

5.18 GB Used RAM (1.67 GB Cached)

0 B Swap Used


Diagnostics Information:

Sep 26, 2016, 10:22:48 AM /Library/Logs/DiagnosticReports/Kernel_2016-09-26-102248_[redacted].panic [Details]

Sep 26, 2016, 10:22:22 AM Self test - passed

Sep 26, 2016, 10:16:06 AM /Library/Logs/DiagnosticReports/Kernel_2016-09-26-101606_[redacted].panic [Details]

Sep 26, 2016, 10:14:32 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-26-101432_ [redacted].crash

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

Sep 26, 2016, 10:13:45 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-26-101345_ [redacted].crash

Sep 26, 2016, 09:59:48 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-26-095948_ [redacted].crash

Sep 26, 2016, 09:59:46 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-26-095946_ [redacted].crash

Sep 26, 2016, 09:53:34 AM /Library/Logs/DiagnosticReports/Kernel_2016-09-26-095334_[redacted].panic [Details]

Sep 26, 2016, 09:51:15 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-26-095115_ [redacted].crash

Sep 26, 2016, 09:51:02 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-26-095102_ [redacted].crash

Sep 26, 2016, 09:50:55 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-26-095055_ [redacted].crash

Sep 26, 2016, 09:50:49 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-26-095049_ [redacted].crash

Sep 26, 2016, 09:50:44 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-26-095044_ [redacted].crash

Sep 26, 2016, 09:49:23 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-26-094923_ [redacted].crash

Sep 26, 2016, 09:13:11 AM /Library/Logs/DiagnosticReports/Kernel_2016-09-26-091311_[redacted].panic [Details]

Sep 26, 2016, 09:09:38 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-26-090938_ [redacted].crash

Sep 23, 2016, 02:25:16 PM ~/Library/Logs/DiagnosticReports/NETserver_2016-09-23-142516_[redacted].crash

com.brother.utility.NETserver - /Library/Printers/Brother/Utilities/Server/NETserver.app/Contents/MacOS/NETserv er

Sep 22, 2016, 02:32:32 PM /Library/Logs/DiagnosticReports/Kernel_2016-09-22-143232_[redacted].panic [Details]

Sep 14, 2016, 09:58:20 AM /Library/Logs/DiagnosticReports/Kernel_2016-09-14-095820_[redacted].panic [Details]

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacMail causing iMac to crash and restart

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