danyoon1009

Q: Imac 2011 mid video

Dear whom it may consider,

 

I do have a 2011 mid iMac which qualify under video card replacement program.

i brought it to simply mac in Nashville and they contact me last Saturday. They denied my iMac because it passed 4 years after imac manufactured. I think this makes nonsense because i did not have any problem last year. Since, you guys have a specific model for repair program. there should not be a time limit on this program. Since, you guys said that it is your product mistake, then you should take all the models that include the video card. And why did you modify the article about the repairment that non of the 2011 mac can cover. iMac (27-inch): AMD Radeon 6970M Video Card Replacement Program - Apple Support

Please would you strongly reconsider a program coverage on 2011 mid ?

 

Your sincerely

Dan

iMac (27-inch Mid 2011), iOS 10

Posted on Sep 26, 2016 8:04 AM

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Q: Imac 2011 mid video

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  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Sep 26, 2016 12:14 PM in response to danyoon1009
    Level 9 (58,870 points)
    Photos for Mac
    Sep 26, 2016 12:14 PM in response to danyoon1009

    Danyoon1009,

     

    Apple does not read or participate in these forums. We are all end users like you, if you have feedback for Apple please send it to www.apple.com/feedback. They will not reply to your message, however they will read it.

     

    I believe if you carefully read the advice letter you posted it will indicate the years covered. Your machine is at an age where parts are becoming more difficult to source. I suspect you will need to either pay for the repair out of pocket or replace the machine.

     

    Best of luck.