Reminders badge stuck at one event

Question

Level 1

14 points

Reminders badge stuck at one event

I have this weird issue with reminders app on my macOS Sierra (16A323). It always show 1 missed event count on the red badge on the app icon in the dock, but I don't have any events there at all. I cleaned up the list. I tried to view through hidden events, find something with the search box, look for past due events, use automator to delete all reminders - nothing seems to be working. I must say that I don't see any reminders on my iPhone either, and no badge there. It seems like this badge stuck only on my MacBook, even though all my devices are synchronized through iCloud. One more interesting thing. Recently I made clean install of macOS Sierra, and the badge is still there. So I suppose it not a cache or dock related issue. When I disable iCloud in Reminders accounts - badge is going away, but it's coming back after I enable account again.

I had pretty similar issue with my Calendar app on Mac. It was related with Family Sharing. We disabled family sharing, and there were a note about that in Calendar, it was kinda hard to find it, and because of it badge was shown on the Calendar app icon in the dock. When I deleted that notification - badge was gone. And I suppose, badge on Reminders appeared after I disabled family sharing as well.

Does anyone had the same issue? I mean it's not critical, but this badge is driving me crazy because I always think that I might have missed something from Reminders list. And googling for it gives no results with effective solutions.

MacBook Pro with Retina display, macOS Sierra (10.12), null

Posted on Sep 26, 2016 10:02 AM

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Answer 1

Best reply

Steve Cutchen

Level 1

9 points

Jan 30, 2017 9:57 PM in response to thiaramus

Try force quitting the Dock in Activity Monitor. Highlight the Dock process. Then select Quit Process from the View Menu and select Force Quit from the dialog box. This can work on orphan notifications on the Messages icon as well.

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Answer 2

Dec 13, 2017 9:29 AM in response to thiaramus

I was having this same issue on my Mac - it was the result of a "hidden" notification about a shared Reminders list. Short answer: launch the Calendar app, go to Settings, Alerts, then enable "Show shared calendar messages in Notification Center" and reboot.

For an longer explanation of how I tracked it down, see https://apple.stackexchange.com/a/308917/11242

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Answer 3

Nami0

Level 1

4 points

Dec 22, 2017 11:17 AM in response to thiaramus

Here's one that worked for me after the other methods (login/logout, restore) didn't work. Kill dock through activity monitor:

http://peterheide.com/2012/09/06/how-to-fix-a-stuck-dock-badge-in-os-x/#comment- 1628

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Answer 4

Jan 26, 2018 6:26 PM in response to MisterMooth

Hi MisterMooth,

Thanks for the tip, I don't want to stop everything I share as some people have already struggled to make it work so I don't wanna make them redo it again... Is there another way to do it without stopping the sharing feature?

Thanks Ben

I tried killing the dock it doesn't work, any other idea?

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Answer 5

Leanne_68

Community Specialist

Sep 27, 2016 12:58 PM in response to thiaramus

Hey there, thiaramus,

Thanks for using Apple Support Communities!

I see that the Reminders app always shows one badged missed event on the Dock, even though you don't have any events there at all. I know how important it is to make sure that you don't have any reminders showing if there are none. I can assist you with this.

You have done some great troubleshooting so far. What I would like you to try now is to test this issue in a new user account. Please see the following resource for testing an issue in another user account on your Mac: How to test an issue in another user account on your Mac

Once you have logged into the new user, please log into iCloud, and make sure that Reminders is enabled. Then, see if you get the same badge icon.

Cheers!

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Answer 6

thiaramus Author

Level 1

14 points

Sep 27, 2016 7:03 PM in response to Leanne_68

Hey there,

I did what you suggested, I created new user account, and before I added iCloud account to it there were no badge, just as if I removed iCloud account from my own user account. As soon as I added iCloud account - badge reappeared. There is "something" in the cloud, that's for sure. As I told before, I did clean macOS install, so it was even more powerful "reset" than creating new user account 🙂

Thanks.

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Answer 7

norm123

Community Specialist

Sep 28, 2016 5:25 AM in response to thiaramus

Hello thiaramus,

Thank you for testing in a new user account. We have something else that we would like you to try.

Please log into the iCloud website and see if the badge icon on the Reminders app is there. If it is, see if you can clear it, and then check to make sure that it has been removed on your MacBook.

You can access the iCloud website here:
Sign in to iCloud

All the best.

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Answer 8

thiaramus Author

Level 1

14 points

Sep 28, 2016 5:33 AM in response to norm123

Hey Norm,

Sorry, I forgot to mention this in my first post. Trying to find "ghost" Reminder from the iCloud.com was the second thing I've tried. There is no badge and no reminders.

Thank you

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Answer 9

norm123

Community Specialist

Sep 28, 2016 6:08 AM in response to thiaramus

Hi thiaramus,

Thanks for letting us know. Since you are still having this issue, we would like you to contact Apple Support.

You can contact Apple Support using this link:
Contact Apple Support

Best Regards.

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Answer 10

MalamiR

Level 1

4 points

Oct 5, 2016 11:51 PM in response to norm123

Dear Community Speacialist,

I have the same issue since yesterday when I updated to macOS Sierra. I did all the troubleshooting steps you suggested above and nothing worked. I guess it's a global issue since I have other friends who are experiencing it.

Also, on the iCloud website ( www.icloud.com ) I don't see a badge on my Reminders app. It's only on my local iMac machine.

With best regards,

MalamiR

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Answer 11

trevoz

Level 4

1,990 points

Oct 6, 2016 4:21 AM in response to MalamiR

Try these steps:

iCloud: Advanced Calendar and iCal troubleshooting - Apple Support

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Answer 12

dp92

Level 1

4 points

Oct 9, 2016 3:23 PM in response to thiaramus

Were you able to find the solution? I contacted a apple specialist on the phone, and they leveled up my case. However they have not found a solution nor reached out to me. 😠

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Answer 13

thiaramus Author

Level 1

14 points

Oct 9, 2016 6:51 PM in response to dp92

Unfortunately no, none of the advices above helped to solve that "phantom" badge 😟

Please post any helpful advices from Apple here. Will appreciate it.

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Answer 14

rvjacobs

Level 1

19 points

Oct 24, 2016 1:20 PM in response to thiaramus

I have the exact Same Problem. a badge with "1" in it, always showing in my reminders app in the Dock. But there are no reminders. I even deleted all reminders, logged out of iCloud (than it is gone), logged back in (and it's back). It is since the siërra update. My iPhone and iPad do not show this badge and even www.icloud.com does not show this badge. Only my macbook and also my iMac, Both since siërra. I even tried to delete my default reminders list and created a new one, that did not work. And i'be tried teh steps in Advanced Calendar and iCal troubleshooting - Apple Support. but that did not work either. I only use apple and iCloud, no other calendars or reminder lists. Even a ducht technical support employer of Apple Netherlands was not Able to help me. I also use family sharing, but I can not turn that off. I had hoped that today's update to 10.12.1 would solve it, but unfortunately it did not. Please help me, it is really annoying and driving me crazy.

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Answer 15

Oct 24, 2016 9:41 PM in response to thiaramus

I was able to solve this issue by going to Settings on iCloud.com (https://www.icloud.com/#settings), clicking Restore Calandars and Reminders, and restoring my last backup (doesn't matter if it's after this started happening). Once finished the badge should disappear on all your devices.

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