HT204106: If your Apple ID is locked

Tiaraelizabeth

Level 1 (4 points)

iCloud

Q: Apple ID issues

I've been having issues with updating,downloading, and using apps. So I tried to sign out of my Apple ID and use another one. When I try to sign out, a message saying that I need to insert my password to turn off find my iPhone. When I type my password a second message comes up saying that my Apple ID has been locked due to security reasons. It says I need to confirm my identity but when I try It says that my Apple ID doesn't exist.

iPhone 6, iOS 9.1

Posted on Sep 26, 2016 12:12 PM

I have this question too

Q: Apple ID issues

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by zinacef,

zinacef Sep 26, 2016 1:14 PM in response to Tiaraelizabeth
Level 5 (5,938 points)

Applications

Sep 26, 2016 1:14 PM in response to Tiaraelizabeth

It sounds like when you were trying to sign out, and the device asked for your password to your current Apple ID, you may have inadvertently entered the password incorrectly too many times causing the ID to be locked.

Have a look at this to see if it helps -- If your Apple ID is locked - Apple Support
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by Eric Root,

Eric Root Sep 26, 2016 3:28 PM in response to Tiaraelizabeth
Level 9 (74,064 points)

iTunes

Sep 26, 2016 3:28 PM in response to Tiaraelizabeth

There is a contact link.

Apple ID Support

Apple ID Support (2)
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HT204106: If your Apple ID is locked

Q: Apple ID issues

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by zinacef,

by Eric Root,

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