ronaldomenezes

Q: IOS 10 not working with Exchange (Mail and Calendar)

I upgraded to iOS 10 and now neither my email or calendar (using Exchange) from work is displaying. I've upgraded today to 10.0.2 and the problem persists. Here is what I've done so far (without success)

 

- Reset my network preferences

- Deleted account and tried to add it again. Made it worse because I no longer can add exchange accounts. After entering the information, it stays "thinking" and never adds it. I have then to press cancel to get out of that screen.

- Waited for the new upgrade (no luck)

- Tried to add the exchange account from home and from within my company's network.

- Reset the phone several times.

 

Any other ideas? Is anyone having these issues?

iPhone 6, iOS 10.0.2

Posted on Sep 26, 2016 1:57 PM

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Q: IOS 10 not working with Exchange (Mail and Calendar)

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  • by ShagCA,

    ShagCA ShagCA Sep 26, 2016 2:03 PM in response to ronaldomenezes
    Level 4 (2,293 points)
    iPad
    Sep 26, 2016 2:03 PM in response to ronaldomenezes

    Did you contact your company IT department and ask them to have a look at the server side?

  • by irfocp,

    irfocp irfocp Sep 27, 2016 10:05 AM in response to ronaldomenezes
    Level 1 (4 points)
    Sep 27, 2016 10:05 AM in response to ronaldomenezes

    I had the same issue with my latest iphone 7 IOS 10.0.2; Here is what I did to fix it. Please don't worry about the link saying android-phone, it actually worked on iphone 7 as well. Thanks

     

    Well the log info that you have posted is fairly generic. So I am going to post a couple of things that have helped me in the past:

    1. Attempt to disable the the Exchange ActiveSync policy on the User's mailbox and then attempt to re-enable. You could even try making a copy of your current EAS and have him point to that one instead to see if that does anything.

    2. Under the User's Active Directory make sure Include Inheritable permissions from this object's parent is check marked. You can view this setting by doing the following:

    • In Active Directory Click View->Advanced Features
    • Right Click the User's account and go to the Security Tab
    • Click on Advanced
    • Check the box Include Inheritable permissions from this object's parent pic below:

    Please follow the link for more details. Hopefully this helps. Thanks

     

    Irfan

    http://serverfault.com/questions/364938/exchange-user-is-no-longer-receiving-ema il-on-android-phone

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