Q: Verizon iPhone 5 New IOS 10 update problem: Cannot receive/send phone calls. Verizon store said it is an Apple update causing peop ... Verizon iPhone 5 New IOS 10 update problem: Cannot receive/send phone calls. Verizon store said it is an Apple update causing people's phones to crash all day. Any input or advice, please? more
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Helpful answers
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Sep 26, 2016 8:46 PM in response to ShannonDownByTheSeaby bryan.vance,Does it say no service at the top?
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by leroydouglas,Sep 26, 2016 8:52 PM in response to ShannonDownByTheSea
leroydouglas
Sep 26, 2016 8:52 PM
in response to ShannonDownByTheSea
Level 7 (23,769 points)
NotebooksI have had no problem on the iPhone5.
Basics from the manual are restart, reset, restore
Follow the 3R's- if a restart does not solve your problem proceed
User troubleshooting is:
1. restart, ie power off/on,
2. reset http://support.apple.com/kb/HT1430,
3. restore from backup, restore as new device. http://support.apple.com/kb/HT1414
If you can't connect to a cellular network or cellular data - Apple Support
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Sep 28, 2016 2:22 PM in response to leroydouglasby cinderwolf,I Was having the same issue, I could use cellular data but all phonecalls would fail. Following the support article above I updated my carrier settings and that resolved the issue. The steps was to go to settings -> general -> about and i scrolled down a bit and it asked me to update carrier settings which i said yes and at first nothing happened and i could still move around in the menues but in 30~45 seconds my signal came back in the top left.
I hope this helps =D
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Sep 28, 2016 3:07 PM in response to ShannonDownByTheSeaby kurtfromdepere,Same for me and the tried the suggestions listed by others. No Luck! Makes me want to throw all my apple stuff out and try a Samsung
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Sep 29, 2016 6:38 AM in response to cinderwolfby ekimelbon,Your tip worked great for me! Thanks, Cinderwolf!
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Oct 1, 2016 6:47 PM in response to ShannonDownByTheSeaby Georgeeiiee,Here is the solutiom that worked for me. Disabled wifi, and disabled LTE or any roaming services. Then pressed on Air Plan Mode three time and then my iphone finally picked up signal as 3 G. I made one phone call and once the call went through I enabled LTE and wifi.
I really hope this will take care of this issue for you as I was trying all other solutions posted online which didn't work for me.