Q: iPhone 6 plus not being found on computer or iTunes
Hello,
My mom has an iPhone 6 Plus. I have an iPhone 6. Her computer and iTunes cannot find her phone when we plug it into her PC that runs Windows 10. However, we plug my phone in and her computer and iTunes finds it. I am updated to iOS 10.0.2 and we are currently updating hers to determine if that is the problem. I would think that wouldn't be an issue though. Does anyone have any suggestions?
We have tried:
•hard resetting her device
•restarting her laptop
•Checking to make sure the apple driver was updated
•stopping and restating the Apple Mobile Device Service in task manager
Any help would be appreciated! Thanks in advance!
iPhone 6 Plus, iOS 10.0.2
Posted on Sep 26, 2016 8:28 PM
Hi
It may help to follow the steps here:
If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
Posted on Sep 27, 2016 2:52 AM