Bill4th

Q: Upgraded to IOS 10.0.2 and cannot make calls now

I upgraded to IOS 10.0.2 this morning on my iphone 5 and now I cannot make cellular calls - I can get texts, voice messages, get on the Internet (Safari), but no cellular bars!  Took my iphone to Verizon and they installed a new SIM and also did a reset ... still nothing.  Is this an IOS problem? Are others having it?

iPhone 5, iOS 10.0.2

Posted on Sep 26, 2016 8:43 PM

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Q: Upgraded to IOS 10.0.2 and cannot make calls now

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Sep 26, 2016 8:46 PM in response to Bill4th
    Level 9 (58,708 points)
    iPhone
    Sep 26, 2016 8:46 PM in response to Bill4th

    The ability to make calls is a carrier function. This would not be an iOS issue. They need to take a look at your cellular account. If you can get text messages and data is working, then your account is not correctly provisioned for calls. I suggest taking it to a corporate store rather than an authorized reseller to have it checked, or call Verizon customer service and explain your situation and what has already been done.