johnnygoodface
Level 1 (49 points)
iPhone

Q: watchOS 3 sos contact (with phone#) greyed out

I'm trying to add a couple of contacts to my SOS list in WatchOS 3:

I can't add my dad because he's greyed out, even though he's got 2 phone numbers and one email on his card.

 

I understand only contacts with phone number will appear in bright white, and those without should be greyed out, but that's not the case here...

 

Apple Watch, watchOS 3

Posted on Sep 26, 2016 8:23 PM

by ChrisJ4203,Apple recommended
ChrisJ4203 ChrisJ4203
Level 9 (60,142 points)
iPhone
A:

Only ones that can receive a text are the ones that will appear. What happens is after the SOS call, a text will be sent to the persons that you have selected, up to 3. About SOS on Apple Watch - Apple Support

 

If you look at the screenshot of the contacts, it states it delivers a message.

Posted on Sep 26, 2016 8:29 PM

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johnnygoodface

Q: watchOS 3 sos contact (with phone#) greyed out

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  • Helpful answers

  • by ChrisJ4203,Apple recommended

    ChrisJ4203 ChrisJ4203 Sep 26, 2016 8:29 PM in response to johnnygoodface
    Level 9 (60,142 points)
    iPhone
    Sep 26, 2016 8:29 PM in response to johnnygoodface

    Only ones that can receive a text are the ones that will appear. What happens is after the SOS call, a text will be sent to the persons that you have selected, up to 3. About SOS on Apple Watch - Apple Support

     

    If you look at the screenshot of the contacts, it states it delivers a message.

  • by johnnygoodface,Apple recommended

    johnnygoodface johnnygoodface Sep 30, 2016 8:04 PM in response to ChrisJ4203
    Level 1 (49 points)
    iPhone
    Sep 30, 2016 8:04 PM in response to ChrisJ4203

    Thx Chris

     

    In my case, I finally figured out that another card (from my Exchange account) was associated with my Dad's card.

    Go into Contacts, search for the name, Edit, Go at the bottom of the card and there it was, another card associated (but that card from Exchange had no phone/email address)

     

    Now all is good and I was able to add my Dad's card in my SOS contacts

     

    Cheers

  • by ChrisJ4203,Helpful

    ChrisJ4203 ChrisJ4203 Oct 4, 2016 9:38 PM in response to johnnygoodface
    Level 9 (60,142 points)
    iPhone
    Oct 4, 2016 9:38 PM in response to johnnygoodface

    Sounds great. I've got my set for my wife and two kids. One of these days we will have to test it when I have time to go down to the local 9-1-1 center and they are not busy.

  • by johnnygoodface,

    johnnygoodface johnnygoodface Oct 4, 2016 9:38 PM in response to ChrisJ4203
    Level 1 (49 points)
    iPhone
    Oct 4, 2016 9:38 PM in response to ChrisJ4203

    ... testing it by going down to your local 911 center?... Hmmm first I've heard that was even possible... I'll have to investigate if there is a "local" 911 center close by, because I too would like to test that feature

    Thx

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Oct 4, 2016 10:00 PM in response to johnnygoodface
    Level 9 (60,142 points)
    iPhone
    Oct 4, 2016 10:00 PM in response to johnnygoodface

    It may not be available at all of them, and I, fortunately, have an "in". I used to work there.