Garforth

Q: PDF Printing.

Herewith a reply I have received from EnergyAustralia regarding the reason why I cannot print copies of my electricity account.


"I have received your email regarding printing copies of your bills and recommend that you copy the pages and place into a word or acrobat document and then the bill should print out correctly.

 

We have found since our system has updated to the latest version of PDF file formats, that customers with Apple Mac computers have not been able to print out a copy of their bills as comes up in all little squares. This is due that Apple Mac have not updated there software to be able to be in line with new PDF file format. This problem is happening for many different companies.

 

There is some fixes on the net if you google search ‘Apple Mac PDF printing error’ it will show some fixes, but we are not sure if they work correctly as we do not use Apple Mac computers here so are not able to test.


Before I follow their instruction I wondered if Apple have a view on this?


I am running OS X El Capitan Version 10.11.6 on an iMac 21.5 inch, Late 2012.


iMac (21.5-inch, Late 2012)

Posted on Sep 26, 2016 9:31 PM