HT201559: Restart your iPhone, iPad, or iPod touch

Learn about Restart your iPhone, iPad, or iPod touch
Salai
Level 1 (8 points)
iPhone

Q: What should i do when my iPhone 5s hang

Hi

My iPhone 5s information is,

  • Product name: A1533
  • and specs such as processor speed, A7
  • memory, 16 GB
  • storage capacity. 11.8 GB
  • "iOS 9.3.5".
  • The problem for my iPhone is that; I did not found any problem with my iPhone 5s since i start using from 2014,
  • recently (trouble with my iPhone now for 4 days ago) my iPhone is always hang up. I restart my iPhone again and again but no change condition.

Thanks

Salai

Posted on Sep 26, 2016 10:11 PM

Close
Salai

Q: What should i do when my iPhone 5s hang

  • All replies
  • Helpful answers

  • by brenden dv,

    brenden dv brenden dv Sep 27, 2016 7:33 PM in response to Salai
    Community Specialists
    Sep 27, 2016 7:33 PM in response to Salai

    Hello Salai,


    Thanks for asking about your iPhone 5s hanging here in the     Apple Support Communities. I understand how important it is to have your iPhone working in the best possible way at all times. Here is what I recommend you try.


    The first thing we want to ensure is that all your data on your device is safe. For the iPhone, you can make a backup in iCloud or iTunes using this article : How to back up your iPhone, iPad, and iPod touch.


    Then, because you stated it hangs, I believe you are experiencing your iPhone freezing or not responding. I would like you to try a force restart. Please open this help article for the steps to do a force restart:     Restart your iPhone, iPad, or iPod touch.


    If I misinterpreted your meaning, or this does not solve your issue, please explain what you mean when you say "hang up". Are your calls hanging up, or are certain apps freezing or not responding? What apps specifically? When do you experience this? What do you have to do to get the iPhone working properly again? Thanks again for asking your question here. Have a great rest of your day.