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iMac 27" 5K Late 2015 screen artefacts on shutdown

Bit of an odd one - upgraded to Mac OS Sierra, all working fine. When I shut the iMac down, the whole screen displays weird artefacts - (graphics glitch?), then shuts down fine. So not causing a problem, per se, but wondered if anyone else has had this issue?

iMac (Retina 5K, 27-inch, Late 2015), macOS Sierra (10.12)

Posted on Sep 27, 2016 1:25 AM

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359 replies

Dec 7, 2016 5:37 PM in response to JPRB_Mac_User

Exact same here - 27" i7 32GB RAM 4GB M395X.

Only started happening after Sierra upgrade. Been on to support and done the SMC and NVRAM resets - no change.


They have advised me that it sounds like a hardware issue and to take my machine into an Apple store. However, from reading this thread it would seem unlikely to be a hardware issue - everyone is having the same problem, and only after upgrading to Sierra. I would be interested to know if anyone who did a clean install of Sierra is also having this issue - or is it just those who did the upgrade?

Dec 7, 2016 5:59 PM in response to icondesign

First machine purchased through authorised Apple retailer. After going through the whole saga with Apple support I returned thinking it was a hardware problem with that machine. Second machine purchased from Apple retail shop - same problem - returned after 7 days. Third machine purchased from authorised Apple retailer with intention to use El Capitan. However I could not transfer my data from Time Machine or my old 2009 iMac because they were on Sierra. I had no choice but to upgrade the new machine to Sierra in order to transfer my data.


Keep telling Apple support of the problem - direct them here - and insist that it has to be elevated to Engineering. The Apple Store is not interested in fixing the problem as they cannot.

iMac 27" 5K Late 2015 screen artefacts on shutdown

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