Не запускается ITunes на Windows 7 x64

После последнего обновления приложение не стартует. Пробовала удалять/переустанавливать - не помогает

Ошибка из системного журнала

Имя сбойного приложения: iTunes.exe, версия: 12.5.1.21, отметка времени: 0x57d32fa7

Имя сбойного модуля: WebKit.dll, версия: 7602.1050.4.5, отметка времени 0x57c12000

Код исключения: 0xc000041d

Смещение ошибки: 0x0000000000645e36

Идентификатор сбойного процесса: 0x1814

Время запуска сбойного приложения: 0x01d218a12b667144

Путь сбойного приложения: C:\Program Files\iTunes\iTunes.exe

Путь сбойного модуля: C:\Program Files\Common Files\Apple\Apple Application Support\WebKit.dll

Код отчета: 6a8feeca-8494-11e6-8f32-bcee7b5d4dcd

Контейнер ошибки 290938335, тип 28

Имя события: APPCRASH

Ответ: Нет данных

Идентификатор CAB: 0

Сигнатура проблемы:

P1: iTunes.exe

P2: 12.5.1.21

P3: 57d32fa7

P4: WebKit.dll

P5: 7602.1050.4.5

P6: 57c12000

P7: c000041d

P8: 0000000000645e36

P9:

P10:

Crash Report из файла Report.wer:

Version=1

EventType=APPCRASH

EventTime=131194419670022810

ReportType=2

Consent=1

UploadTime=131194419670282836

ReportIdentifier=6a8feecb-8494-11e6-8f32-bcee7b5d4dcd

IntegratorReportIdentifier=6a8feeca-8494-11e6-8f32-bcee7b5d4dcd

Response.BucketId=290938335

Response.BucketTable=28

Response.type=4

Sig[0].Name=Имя приложения

Sig[0].Value=iTunes.exe

Sig[1].Name=Версия приложения

Sig[1].Value=12.5.1.21

Sig[2].Name=Отметка времени приложения

Sig[2].Value=57d32fa7

Sig[3].Name=Имя модуля с ошибкой

Sig[3].Value=WebKit.dll

Sig[4].Name=Версия модуля с ошибкой

Sig[4].Value=7602.1050.4.5

Sig[5].Name=Отметка времени модуля с ошибкой

Sig[5].Value=57c12000

Sig[6].Name=Код исключения

Sig[6].Value=c000041d

Sig[7].Name=Смещение исключения

Sig[7].Value=0000000000645e36

DynamicSig[1].Name=Версия ОС

DynamicSig[1].Value=6.1.7601.2.1.0.256.48

DynamicSig[2].Name=Код языка

DynamicSig[2].Value=1049

DynamicSig[22].Name=Дополнительные сведения 1

DynamicSig[22].Value=4b85

DynamicSig[23].Name=Дополнительные сведения 2

DynamicSig[23].Value=4b8524383bb0c7609e7c5e3d83bb0f00

DynamicSig[24].Name=Дополнительные сведения 3

DynamicSig[24].Value=f7c5

DynamicSig[25].Name=Дополнительные сведения 4

DynamicSig[25].Value=f7c551a41995b9651b51c132fd0cf6fb

UI[2]=C:\Program Files\iTunes\iTunes.exe

UI[3]=Прекращена работа программы "iTunes"

UI[4]=Windows может провести поиск способа устранения этой ошибки в Интернете.

UI[5]=Искать решение проблемы в Интернете и закрыть программу

UI[6]=Проверить наличие способа исправления ошибки в Интернете позднее и закрыть программу

UI[7]=Закрыть программу

LoadedModule[0]=C:\Program Files\iTunes\iTunes.exe

LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\Windows\system32\kernel32.dll

LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll

LoadedModule[4]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b6 4144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757\COMCTL32.dll

LoadedModule[5]=C:\Windows\system32\msvcrt.dll

LoadedModule[6]=C:\Windows\system32\GDI32.dll

LoadedModule[7]=C:\Windows\system32\USER32.dll

LoadedModule[8]=C:\Windows\system32\LPK.dll

LoadedModule[9]=C:\Windows\system32\USP10.dll

LoadedModule[10]=C:\Windows\system32\SHLWAPI.dll

LoadedModule[11]=C:\Windows\system32\ADVAPI32.dll

LoadedModule[12]=C:\Windows\SYSTEM32\sechost.dll

LoadedModule[13]=C:\Windows\system32\RPCRT4.dll

LoadedModule[14]=C:\Windows\system32\SHELL32.dll

LoadedModule[15]=C:\Windows\system32\MSVCR120.dll

LoadedModule[16]=C:\Windows\system32\IMM32.DLL

LoadedModule[17]=C:\Windows\system32\MSCTF.dll

LoadedModule[18]=C:\Program Files\iTunes\iTunesCore.dll

LoadedModule[19]=C:\Program Files\iTunes\gwrks64.dll

LoadedModule[20]=C:\Windows\system32\pdh.dll

LoadedModule[21]=C:\Windows\system32\WINMM.dll

LoadedModule[22]=C:\Windows\system32\SETUPAPI.dll

LoadedModule[23]=C:\Windows\system32\CFGMGR32.dll

LoadedModule[24]=C:\Windows\system32\OLEAUT32.dll

LoadedModule[25]=C:\Windows\system32\ole32.dll

LoadedModule[26]=C:\Windows\system32\DEVOBJ.dll

LoadedModule[27]=C:\Windows\system32\COMDLG32.dll

LoadedModule[28]=C:\Windows\system32\dwmapi.dll

LoadedModule[29]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf 1df_1.1.7601.23508_none_145555328b95eaaa\gdiplus.dll

LoadedModule[30]=C:\Windows\system32\IPHLPAPI.DLL

LoadedModule[31]=C:\Windows\system32\NSI.dll

LoadedModule[32]=C:\Windows\system32\WINNSI.DLL

LoadedModule[33]=C:\Windows\system32\MSIMG32.dll

LoadedModule[34]=C:\Windows\system32\NETAPI32.dll

LoadedModule[35]=C:\Windows\system32\netutils.dll

LoadedModule[36]=C:\Windows\system32\srvcli.dll

LoadedModule[37]=C:\Windows\system32\wkscli.dll

LoadedModule[38]=C:\Windows\system32\ODBC32.dll

LoadedModule[39]=C:\Windows\system32\OLEACC.dll

LoadedModule[40]=C:\Windows\system32\USERENV.dll

LoadedModule[41]=C:\Windows\system32\profapi.dll

LoadedModule[42]=C:\Windows\system32\VERSION.dll

LoadedModule[43]=C:\Windows\system32\WININET.dll

LoadedModule[44]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll

LoadedModule[45]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll

LoadedModule[46]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll

LoadedModule[47]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll

LoadedModule[48]=C:\Windows\system32\normaliz.DLL

LoadedModule[49]=C:\Windows\system32\iertutil.dll

LoadedModule[50]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll

LoadedModule[51]=C:\Windows\system32\WS2_32.dll

LoadedModule[52]=C:\Program Files\Common Files\Apple\Apple Application Support\ApplePushService.dll

LoadedModule[53]=C:\Program Files\Common Files\Apple\Apple Application Support\CoreFoundation.dll

LoadedModule[54]=C:\Windows\system32\MSVCR100.dll

LoadedModule[55]=C:\Program Files\Common Files\Apple\Apple Application Support\objc.dll

LoadedModule[56]=C:\Windows\system32\MSVCP100.dll

LoadedModule[57]=C:\Program Files\Common Files\Apple\Apple Application Support\ASL.dll

LoadedModule[58]=C:\Program Files\Common Files\Apple\Apple Application Support\libdispatch.dll

LoadedModule[59]=C:\Program Files\Common Files\Apple\Apple Application Support\libicuin.dll

LoadedModule[60]=C:\Program Files\Common Files\Apple\Apple Application Support\libicuuc.dll

LoadedModule[61]=C:\Program Files\Common Files\Apple\Apple Application Support\icudt55.dll

LoadedModule[62]=C:\Windows\system32\MSVCP120.dll

LoadedModule[63]=C:\Program Files\iTunes\GNSDK_DSP.DLL

LoadedModule[64]=C:\Program Files\iTunes\GNSDK_MANAGER.DLL

LoadedModule[65]=C:\Program Files\iTunes\GNSDK_MUSICID.DLL

LoadedModule[66]=C:\Program Files\iTunes\GNSDK_SUBMIT.DLL

LoadedModule[67]=C:\Program Files\Common Files\Apple\Apple Application Support\AVFoundationCF.dll

LoadedModule[68]=C:\Program Files\Common Files\Apple\Apple Application Support\CoreMedia.dll

LoadedModule[69]=C:\Program Files\Common Files\Apple\Apple Application Support\Foundation.dll

LoadedModule[70]=C:\Windows\system32\SAMCLI.DLL

LoadedModule[71]=C:\Program Files\Common Files\Apple\Apple Application Support\QuartzCore.dll

LoadedModule[72]=C:\Program Files\Common Files\Apple\Apple Application Support\CoreGraphics.dll

LoadedModule[73]=C:\Program Files\Common Files\Apple\Apple Application Support\CoreVideo.dll

LoadedModule[74]=C:\Program Files\Common Files\Apple\Apple Application Support\pthreadVC2.dll

LoadedModule[75]=C:\Program Files\Common Files\Apple\Apple Application Support\libxml2.dll

LoadedModule[76]=C:\Windows\system32\WSOCK32.dll

LoadedModule[77]=C:\Program Files\Common Files\Apple\Apple Application Support\CoreText.dll

LoadedModule[78]=C:\Program Files\Common Files\Apple\Apple Application Support\MediaAccessibility.dll

LoadedModule[79]=C:\Windows\system32\d3d9.dll

LoadedModule[80]=C:\Windows\system32\d3d8thk.dll

LoadedModule[81]=C:\Windows\system32\dxva2.dll

LoadedModule[82]=C:\Program Files\Common Files\Apple\Apple Application Support\CFNetwork.dll

LoadedModule[83]=C:\Windows\system32\CRYPT32.dll

LoadedModule[84]=C:\Windows\system32\MSASN1.dll

LoadedModule[85]=C:\Windows\system32\CRYPTUI.dll

LoadedModule[86]=C:\Program Files\Common Files\Apple\Apple Application Support\SQLite3.dll

LoadedModule[87]=C:\Program Files\Common Files\Apple\Apple Application Support\zlib1.dll

LoadedModule[88]=C:\Program Files\Common Files\Apple\Apple Application Support\CoreAudioToolbox.dll

LoadedModule[89]=C:\Windows\system32\DSOUND.dll

LoadedModule[90]=C:\Windows\system32\POWRPROF.dll

LoadedModule[91]=C:\Program Files\Common Files\Apple\Apple Application Support\JavaScriptCore.dll

LoadedModule[92]=C:\Program Files\Common Files\Apple\Apple Application Support\***.dll

LoadedModule[93]=C:\Program Files\Common Files\Apple\Apple Application Support\libcache.dll

LoadedModule[94]=C:\Windows\system32\PSAPI.DLL

LoadedModule[95]=C:\Program Files\Common Files\Apple\Apple Application Support\WebKit.dll

LoadedModule[96]=C:\Program Files\Common Files\Apple\Apple Application Support\libxslt.dll

LoadedModule[97]=C:\Windows\system32\UxTheme.dll

LoadedModule[98]=C:\Windows\system32\bcrypt.dll

LoadedModule[99]=C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL

LoadedModule[100]=C:\Windows\system32\odbcint.dll

LoadedModule[101]=C:\Windows\system32\SspiCli.dll

LoadedModule[102]=C:\Windows\system32\dnssd.dll

LoadedModule[103]=C:\Windows\system32\CRYPTSP.dll

LoadedModule[104]=C:\Windows\system32\rsaenh.dll

LoadedModule[105]=C:\Windows\system32\CRYPTBASE.dll

LoadedModule[106]=C:\Program Files\Common Files\Apple\CoreFP\CoreFP.dll

LoadedModule[107]=C:\Windows\system32\RichEd20.dll

LoadedModule[108]=C:\Windows\system32\RpcRtRemote.dll

LoadedModule[109]=C:\Program Files\iTunes\iTunes.Resources\iTunesRegistry.DLL

LoadedModule[110]=C:\Program Files\iTunes\iTunes.Resources\ru.lproj\iTunesLocalized.DLL

LoadedModule[111]=C:\Program Files\iTunes\iTunes.Resources\iTunesResources.DLL

LoadedModule[112]=C:\Windows\system32\WINSTA.dll

LoadedModule[113]=C:\Windows\system32\MMDevAPI.DLL

LoadedModule[114]=C:\Windows\system32\PROPSYS.dll

LoadedModule[115]=C:\Windows\system32\wdmaud.drv

LoadedModule[116]=C:\Windows\system32\ksuser.dll

LoadedModule[117]=C:\Windows\system32\AVRT.dll

LoadedModule[118]=C:\Windows\system32\AUDIOSES.DLL

LoadedModule[119]=C:\Windows\system32\msacm32.drv

LoadedModule[120]=C:\Windows\system32\MSACM32.dll

LoadedModule[121]=C:\Windows\system32\midimap.dll

LoadedModule[122]=C:\Program Files\Common Files\Apple\Apple Application Support\CoreADI.dll

LoadedModule[123]=C:\Windows\system32\Secur32.dll

LoadedModule[124]=C:\Windows\system32\dhcpcsvc.DLL

LoadedModule[125]=C:\Windows\system32\mswsock.dll

LoadedModule[126]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll

LoadedModule[127]=C:\Windows\System32\wshtcpip.dll

LoadedModule[128]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll

LoadedModule[129]=C:\Windows\System32\wship6.dll

LoadedModule[130]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll

LoadedModule[131]=C:\Windows\system32\CLBCatQ.DLL

LoadedModule[132]=C:\Windows\system32\SXS.DLL

LoadedModule[133]=C:\Windows\system32\WINTRUST.dll

LoadedModule[134]=C:\Windows\system32\WMVCORE.dll

LoadedModule[135]=C:\Windows\system32\WMASF.DLL

LoadedModule[136]=C:\Windows\system32\Cryptdll.dll

LoadedModule[137]=C:\Windows\system32\mscms.dll

LoadedModule[138]=C:\Windows\system32\actxprxy.dll

LoadedModule[139]=C:\Windows\system32\ntmarta.dll

LoadedModule[140]=C:\Windows\system32\WLDAP32.dll

LoadedModule[141]=C:\Windows\system32\mssprxy.dll

LoadedModule[142]=C:\Windows\System32\netprofm.dll

LoadedModule[143]=C:\Windows\System32\nlaapi.dll

LoadedModule[144]=C:\Windows\System32\npmproxy.dll

LoadedModule[145]=C:\Windows\system32\Dbghelp.dll

LoadedModule[146]=C:\Windows\system32\igdumdim64.dll

LoadedModule[147]=C:\Windows\system32\igdusc64.dll

LoadedModule[148]=C:\Windows\system32\WindowsCodecs.dll

LoadedModule[149]=C:\Windows\system32\apphelp.dll

LoadedModule[150]=C:\Users\kirpikova\AppData\Local\Microsoft\SkyDrive\16.4.6012. 0828\amd64\SkyDriveShell64.dll

LoadedModule[151]=C:\Users\kirpikova\AppData\Local\Microsoft\SkyDrive\16.4.6012. 0828\amd64\MSVCP110.dll

LoadedModule[152]=C:\Users\kirpikova\AppData\Local\Microsoft\SkyDrive\16.4.6012. 0828\amd64\MSVCR110.dll

LoadedModule[153]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL

LoadedModule[154]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\ATL100.DLL

LoadedModule[155]=C:\Windows\system32\msi.dll

LoadedModule[156]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\1049\GrooveIntlResource.dll

LoadedModule[157]=C:\Program Files\Common Files\TortoiseOverlays\TortoiseOverlays.dll

LoadedModule[158]=C:\Program Files\TortoiseSVN\bin\TortoiseStub.dll

LoadedModule[159]=C:\Program Files\TortoiseSVN\bin\TortoiseSVN.dll

LoadedModule[160]=C:\Program Files\TortoiseSVN\bin\libsvn_tsvn.dll

LoadedModule[161]=C:\Program Files\TortoiseSVN\bin\libapr_tsvn.dll

LoadedModule[162]=C:\Program Files\TortoiseSVN\bin\libaprutil_tsvn.dll

LoadedModule[163]=C:\Program Files\TortoiseSVN\bin\intl3_tsvn.dll

LoadedModule[164]=C:\Program Files\TortoiseSVN\bin\libsasl.dll

LoadedModule[165]=C:\Windows\system32\dhcpcsvc6.DLL

State[0].Key=Transport.DoneStage1

State[0].Value=1

State[1].Key=DataRequest

State[1].Value=Bucket=290938335/nBucketTable=28/nResponse=1/n

FriendlyEventName=Остановка работы

ConsentKey=APPCRASH

AppName=iTunes

AppPath=C:\Program Files\iTunes\iTunes.exe