arboj2001

Q: Not able to use data in roaming on iphone 6 but able to use same in home network. Sim works in roaming with some other handset but not with iphone. What could be the problem?

I m using iphone 6 having cellular data services in my home network But in roaming data services don't work. Could blame the service provider but my sim works with other handsets in roaming. Now it is neither a problem with sim nor with the handset. My service provider has asked me to contact apple and speak to them. Could anyone please assist?

iPhone 6, iOS 10.0.2

Posted on Sep 27, 2016 3:23 AM

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Q: Not able to use data in roaming on iphone 6 but able to use same in home network. Sim works in roaming with some other handset but ... more

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  • by irina_w,

    irina_w irina_w Sep 28, 2016 6:26 AM in response to arboj2001
    Community Specialists
    Sep 28, 2016 6:26 AM in response to arboj2001
    Greetings arboj2001, 

    Welcome to Apple Support Communities. 

    I see that when trying to use Data Roaming on your iPhone, it isn't working. You've spoken to your carrier and everything is fine there, as well as testing in a different iPhone. I can imagine this is a feature that you would like to get enabled on your iPhone 6 as soon as possible. I can help you with this. 

    Please use About cellular data settings and usage on your iPhone and iPad and make sure that Data Roaming is enabled on your iPhone 6, specifically, this section:
     

    Turn Data Roaming on or off: Data roaming allows you to access the Internet over a cellular data network when you're in an area that isn't covered by your carrier's network. Go to Settings > Cellular on your iPhone. 


    If it's already enabled, toggle off, and then back on. Once you've done that, give your iPhone a fresh restart, and then test once more. 

    Have an amazing day!