momandgrama
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Q: Our time time capsule flashes an amber light, and utilities says that it is overheating. What is the problem?

We have been having a problem with our time capsule (less than 2 years old) - the amber light flashes, the fan runs often, and in searching in "utilities" on my mac, it says that it is overheating. What is the cause of this?

Posted on Sep 27, 2016 5:06 AM

by LaPastenague,Solvedanswer
LaPastenague LaPastenague
Level 9 (52,650 points)
Wireless
A:

Following on from Bob's comment.. the TC should be replaced if you have applecare on any computer, ipad or apple tv. It is still possible to buy applecare on a valid product you own.. or even buy one.. apple tv plus applecare will then cover your TC as long as it is within 2 years.

Posted on Sep 27, 2016 3:11 PM

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momandgrama

Q: Our time time capsule flashes an amber light, and utilities says that it is overheating. What is the problem?

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  • by Bob Timmons,Helpful

    Bob Timmons Bob Timmons Sep 27, 2016 3:19 PM in response to momandgrama
    Level 10 (105,173 points)
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    Sep 27, 2016 3:19 PM in response to momandgrama

    The Time Capsule fan runs at all times, so you should not be aware of the fan running "often" on the Time Capsule.

     

    If you are receiving a message that the Time Capsule is overheating, then there is likely an issue with the internal power supply on the Time Capsule.

     

    If you have an Apple Store near you, it would be good idea to take the Time Capsule in to let the experts verify the issue and discuss your options.

  • by LaPastenague,Solvedanswer

    LaPastenague LaPastenague Sep 27, 2016 3:11 PM in response to momandgrama
    Level 9 (52,650 points)
    Wireless
    Sep 27, 2016 3:11 PM in response to momandgrama

    Following on from Bob's comment.. the TC should be replaced if you have applecare on any computer, ipad or apple tv. It is still possible to buy applecare on a valid product you own.. or even buy one.. apple tv plus applecare will then cover your TC as long as it is within 2 years.

  • by momandgrama,

    momandgrama momandgrama Sep 27, 2016 3:18 PM in response to LaPastenague
    Level 1 (4 points)
    Wireless
    Sep 27, 2016 3:18 PM in response to LaPastenague

    Thank you for these two very helpful comments! Our problem has been solved. We took the TC into the Apple Store, and they replaced it for no charge. And yes, our applecare covered it! There was no real explanation given as to why it was overheating; they replaced it readily, as it was evident something was not working properly. We're very thankful ...

  • by LaPastenague,

    LaPastenague LaPastenague Sep 27, 2016 5:32 PM in response to momandgrama
    Level 9 (52,650 points)
    Wireless
    Sep 27, 2016 5:32 PM in response to momandgrama

    It can be just full of dust.. but the Apple design should take into account dusty environments.

     

    Anyway getting a replacement is the best outcome.