LiewYS

Q: iTunes 12.5.1.21 has stopped working. APPCRASH on Windows 7. WebKit.dll 7602.1050.4.5 error

iTunes64Setup-12.4.3.1 was working fine and no issue on Windows 7.

After update to iTunes6464Setup-12.5.1.21 or iTunes64Setup-12.5.1.21, APPCRASH happened.

Get 2x "iTunes has stopped working" and "Close program" messages when trying to view Store / App Store or view Account.

Possible only "Close program"...

Tried uninstall ALL Apple's software (with deletion of all related folders) and reinstall again but still same error!

ALL Apple's software mean iTunes, Apple Software Update, Apple Mobile Device Support, iCloud, Bonjour, Apple Application Support (32-bit and 64-bit).

 

Checked from Event Viewer:

 

1. Application Error:

Faulting application name: iTunes.exe, version: 12.5.1.21, time stamp: 0x57cfb09f

Faulting module name: WebKit.dll, version: 7602.1050.4.5, time stamp: 0x57c11f7f

Exception code: 0xc0000005

Fault offset: 0x004f0e09

Faulting process id: 0xcc4

Faulting application start time: 0x01d218b3194e2f01

Faulting application path: C:\Program Files\iTunes\iTunes.exe

Faulting module path: C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKit.dll

Report Id: 68f80588-84a6-11e6-8df8-4851b741621f

 

2. Windows Error Reporting

Fault bucket 1024926102, type 25

Event Name: APPCRASH

Response: Not available

Cab Id: 0

 

Problem signature:

P1: iTunes.exe

P2: 12.5.1.21

P3: 57cfb09f

P4: WebKit.dll

P5: 7602.1050.4.5

P6: 57c11f7f

P7: c0000005

P8: 004f0e09

P9:

P10:

Windows 7

Posted on Sep 27, 2016 4:45 AM

Close

Q: iTunes 12.5.1.21 has stopped working. APPCRASH on Windows 7. WebKit.dll 7602.1050.4.5 error

  • All replies
  • Helpful answers

Previous Page 2 Previous Page 2