PatrickM10

Q: Verizon iPhone 7 (Matt Black 128GB) Dropping Service

I have had the Verizon iPhone 7 for about 5 days now and my service, while I am driving continues to drop from LTE to 3G and then no service at all.  Occasionally it comes back after a few minutes.... but typically I have to reboot my phone and the service is back with LTE.

 

Anyone else experiencing this issue?  This did not happen on my 6 Plus with ios 10.

iPhone 7, iOS 10.0.2

Posted on Sep 27, 2016 5:19 AM

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Q: Verizon iPhone 7 (Matt Black 128GB) Dropping Service

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  • by gc_gc_1818,

    gc_gc_1818 gc_gc_1818 Oct 4, 2016 6:15 AM in response to PatrickM10
    Level 1 (20 points)
    iPhone
    Oct 4, 2016 6:15 AM in response to PatrickM10

    I had same issue (dropped coverage while using navigation apps with my new iPhone 7)

     

    Verizon Wireless finally knows this is an issue.  They said Verizon and Apple working on it.  For now, the solution is to turn off HD Voice (go to Settings --> Cellular --> Cellular Data Options --> Enable LTE --> Data Only)

     

    Once they fix the issue, you can switch back to Voice & Data

     

    I made this change and it worked!  No more dropped coverage while using navigation apps with my new iPhone 7

  • by swandy,

    swandy swandy Oct 6, 2016 5:56 PM in response to PatrickM10
    Level 4 (1,549 points)
    Apple Music
    Oct 6, 2016 5:56 PM in response to PatrickM10

    (1) Go to Settings/Cellular/Cellular Data Options/Enable LTE and select DATA ONLY. That seems to solve the problem (as a temporary fix) for most people experiencing this issue. The bad part is your calls might not be as clear (since they can't use the higher data rate LTE signals) and you can't do calling and data at the same time. But it does solve the issue.

    (2) There are rumors (but you did not hear this from me as we are not supposed to discuss Apple's Beta Software program in this forum) that the newest Apple Beta for iOS (which also includes an update of the Verizon Carrier software to 26.0) seems to solve this issue. So there is a light at the end of the tunnel.

  • by jpo118,

    jpo118 jpo118 Oct 7, 2016 8:11 AM in response to PatrickM10
    Level 1 (4 points)
    iPhone
    Oct 7, 2016 8:11 AM in response to PatrickM10

    iPhone 7 Silver 128gb on Verizon and I am having the same issue. Additionally, while connected to my vehicle via Bluetooth, and trying to place a call, the first call almost always fails. There is no audio to indicate it is even dialing. The second attempt always seems to work as expected.

     

    I hope they come up with a solution soon.

  • by rgoldd2,

    rgoldd2 rgoldd2 Oct 11, 2016 10:35 PM in response to PatrickM10
    Level 1 (19 points)
    Oct 11, 2016 10:35 PM in response to PatrickM10

    iPhone 7 Verizon Fort Worth, TX - My phone is constantly dropping calls and displaying Verizon w/out 1x, 3G, or LTE. Sometimes data is not working as well.

  • by JohnFNY,

    JohnFNY JohnFNY Oct 14, 2016 10:24 AM in response to PatrickM10
    Level 1 (4 points)
    iPhone
    Oct 14, 2016 10:24 AM in response to PatrickM10

    I have a iPhone 7 128GB in silver with Verizon service.  Exact same situation.  I have to keep toggling airplane mode on and off to get LTE back but within a few minutes its back to 3G.  It feels like the phone is pretty much running 3G until I toggle the airplane mode on/off then I get LTE for a few minutes.

     

    Is this a power saving feature or something?

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