olinskic
Level 1 (8 points)
Apple Music

Q: i am being charged for individual membership plan but i am on a family sharing plan so the one price should only be charged

I am on the family sharing plan but i am still being charged for the individual apple music membership. I should be getting charged the family apple music. the individual is $10 for one and the family is $15 for multiple people. I am really getting charged $25 because i am getting charged for both. I would like to end the individual and only be on the family.

iPhone 6s, iOS 10.0.2

Posted on Sep 27, 2016 5:53 AM

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olinskic

Q: i am being charged for individual membership plan but i am on a family sharing plan so the one price should only be charged

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  • by Starr.C,

    Starr.C Starr.C Sep 28, 2016 12:16 PM in response to olinskic
    Community Specialists
    Sep 28, 2016 12:16 PM in response to olinskic
    Hello olinskic,

    Thank you for using Apple Support Communities. 

    I see that you have some issues with your Apple Music membership and the billing. This is an issue best resolved by speaking directly with Apple Support to sort things out for you. You can contact them through this link: Contact Apple Support

    Best regards.