Q: Calls on other devices not working.

Hi all, after updating to iOS 10 and MacOS, i have found that my call on other devices doesnt work, the person can hear me but I can't hear them. I have tried hard resets and removing/adding my iCloud to see if that fixed it, but it didn't. anyone have any ideas on how to fix this, or if anyone else is having the same problem.

iMac, OS X Yosemite (10.10.1)

Posted on Sep 27, 2016 6:19 AM

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Q: Calls on other devices not working.

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by norm123,Helpful

norm123 Sep 28, 2016 10:49 PM in response to imaxmain
Community Specialists

Sep 28, 2016 10:49 PM in response to imaxmain

Hi imaxmain,

I understand that after updating your devices, you're having some trouble hearing callers when using continuity to make or receive calls on devices other than your iPhone. I know it's nice to be able to handle calls on other devices, so I'm happy to help.

To start, make sure that you've properly configured the audio output settings for your iMac. This article has some additional information:
macOS Sierra: Adjust your computer’s sound output settings

Once you've confirmed that it's configured properly, you can troubleshoot your continuity settings with this article:
Use Continuity to connect your Mac, iPhone, iPad, iPod touch, and Apple Watch - Apple Support

Thanks for using the Apple Support Communities. Cheers!
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by imaxmain,

imaxmain Sep 28, 2016 3:25 PM in response to norm123
Level 1 (19 points)

Mac OS X

Sep 28, 2016 3:25 PM in response to norm123

Hi Norm123, I have actually tried both of those suggestions. I should mention the sound also doesnt come through my iPad either. I might look at doing a iCloud backup and doing a restore and see if that fixes it.
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by norm123,Helpful

norm123 Sep 28, 2016 10:49 PM in response to imaxmain
Community Specialists

Sep 28, 2016 10:49 PM in response to imaxmain

imaxmain,
Thank you for using the Apple Support Community. Due to the nature of your issue, you may find more information by using another one of Apple's support resources:
Contact Apple Support

Cheers!
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by imaxmain,

imaxmain Sep 28, 2016 10:47 PM in response to norm123
Level 1 (19 points)

Mac OS X

Sep 28, 2016 10:47 PM in response to norm123

Hi Norm123, I did the iCloud restore, and hey presto, everything is working again. i don't know why this happened. but now its working.
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Q: Calls on other devices not working.

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by norm123,★Helpful

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