P400ULE
Level 1 (4 points)

Q: Apple watch doesnt work


So not sure how this will go down but I am of the opinion my apple watch was the biggest waste of money to date, very disappointed.

1. it just doesn't work very well, everything runs slow and measurements are very inaccurate.

2. Quality isn't great I am not confident wearing it to train in as it will just get broken

3. Battery is shocking I am sick of charging it

4. went to do latest update and it has now crashed and locked up keep trying to reboot but it keeps failing

5. Maybe a should just give apple the money and they can keep the watch its shockingly bad.

6. Thanks apple for releasing the new version of the watch so soon, so pleased I bought the demo version which I rubbish. Maybe I should of applied for a job to do your UAT on the watch and you pay you for the privilege what a mug I was they saw me coming.

7. can someone please fix this watch, replace it before i throw it in the bin.

So disappointed in apple products and this just re enforces my decision to consider moving away from the brand.

Apple Watch

Posted on Sep 27, 2016 6:35 AM

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P400ULE

Q: Apple watch doesnt work

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  • Helpful answers

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Sep 27, 2016 6:41 AM in response to P400ULE
    Level 9 (58,748 points)
    iPhone
    Sep 27, 2016 6:41 AM in response to P400ULE

    If this is a recent purchase and you are unhappy with it, you have 14 days to return it. You also have a 1-year warranty and can bring the device to the Genius Bar and get assistance with the device. That, or you can try troubleshooting the device, but given your attitude in your rant, and you only ask if someone can fix it, I'm not sure you would like assistance here from other users. This is not Apple you are speaking to, this is a user to user support forum.

     

    We have 3 Apple Watches in our family, one Sport, and 2 Apple Watches, and all three work extremely well and meet or exceed our expectations.

  • by Jonathan UK,Helpful

    Jonathan UK Jonathan UK Sep 27, 2016 7:39 AM in response to P400ULE
    Level 8 (35,656 points)
    Apple Watch
    Sep 27, 2016 7:39 AM in response to P400ULE

    P400ULE wrote:

     

    .. went to do latest update and it has now crashed and locked up keep trying to reboot but it keeps failing ..

     

    Hi

     

    Try force restarting your watch: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.

     

    If that does not help, next try charging your watch for around 2 hours, making sure that you follow the charging instructions here:

     

     

    After that time, if it has not already restarted automatically, remove it from the charger and:

     

    • Try restarting it (by pressing and holding the side button until you see the Apple logo).
    • If necessary, next try force restarting it again.

     

    If the issue then persists, you will need to contact Apple Support (mail-in service may be available) or make a Genius Bar reservation for assistance:

     

     

    More information:

    If your Apple Watch won't charge or it won't turn on - Apple Support

  • by P400ULE,

    P400ULE P400ULE Sep 27, 2016 7:41 AM in response to Jonathan UK
    Level 1 (4 points)
    Sep 27, 2016 7:41 AM in response to Jonathan UK

    Thank you really helpful sorry for the rant but I was getting frustrated with Apple I called support line and got really bad customer service which contributed to the rant, will go through the steps above thank you appreciate your help !

  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 27, 2016 7:47 AM in response to P400ULE
    Level 8 (35,656 points)
    Apple Watch
    Sep 27, 2016 7:47 AM in response to P400ULE

    You're welcome - good luck!

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 27, 2016 10:16 AM in response to P400ULE
    Level 5 (7,852 points)
    Notebooks
    Sep 27, 2016 10:16 AM in response to P400ULE

    Re: support call

    As a former manager of a customer service/tech support crew, I can tell you that the 1st person that you talk to is an entry level employee.

    Whenever calling, be prepared with an "elevator pitch" = your story boiled down to the facts so that you can deliver it in the shortest amount of time - because, if a complicated issue - especially with a new product - you will almost assuredly need to ask politely to be elevated to a supervisor, where you will tell your tale again.

    The reasons for a 1st level not finding 'answers' could be myriad - but one thing is certain = they operate from a "knowledge base" which they search with keywords, just like Google or searching here in ASC.

    The way the KB works is that upper level folks ID, document & solve - THEN enter the stuff into the KB.

    So it follows that answers to 'unique' or 'new' issues may only be known by the upper level folk.

     

    best luck