taduring

Level 1 (4 points)

iPad

Q: device continues to flash apple logo while charging

Purchased device in april 2013

have not used it due to broken screen for over 11 months now

when i connect it to charge the device continues to flash apple logo only. it does not show device is charging

when i press the home and power buttons together i see the Itunes symbol with the sign showing the cable is connected

I want to fix the broken screen but i need to get it charged then i can send it for screen replacement

iPad Mini

Posted on Sep 27, 2016 7:38 AM

I have this question too

Q: device continues to flash apple logo while charging

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Helpful answers

by sterling r,

sterling r Sep 28, 2016 9:08 AM in response to taduring
Community Specialists

Sep 28, 2016 9:08 AM in response to taduring
Hello taduring,

Thank you for using Apple Support Communities. It's my understanding your iPad is showing the Apple logo when trying to charge and the "Connect to iTunes" screen when you force restart. You've done a great job trying to fix this on your own. I am happy to help.

Since your seeing the "Connect to iTunes" screen, it's likely that the software needs to be reinstalled. To do this you'll need to connect with iTunes on a Mac or PC. Please follow the steps below.

Make sure that you're using the latest version of iTunes.

Connect your device to your computer using the cable that came with your device. You should see this message: "The software on [your device name] needs to be restored to factory settings or updated."

Click Update (not Restore) to reinstall iOS and keep your personal data.
If you see the Connect to iTunes screen on your iPhone, iPad, or iPod touch
If you're unable to update or restore use the link below.
If you can't update or restore your iPhone, iPad, or iPod touch
Have an amazing day!
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