After moving my Documents to iCloud, my Documents folder became empty after 5 days.

Dear mighty all,


I have upgraded to Sierra and (alas), was so silly to move my documents to iCloud. After five days I have NO "Documents" folder available, just a local copy "Documents - KSmirnov" which contains just the last saved document.


When I go to iCloud.com, I see that there are no documents there either.

When I try to restore files there, iCloud says "There was a problem loading restorable files. Please try again later". I have tried first time about 7 hours ago, tried several times since then, to no avail.


No documents on my local drive, no documents in iCloud. Not being able to restore.

Thanks God, I have a Time machine backup from few days ago.


An interesting detail is, that I see that the exactly the amount of disk space that was belonging to my documents is still consumed (about 44 G), yet there are no traces of docs - spotlight does not find any. It sits somewhere, but I cannot find where it is.


Dear all, dear Apple. Any ideas how to fix it?

Just in case - local support suggested I reinstall OS. Not that I want spending my time doing that. I guess there must be an easier way.

Ticket ****, just in case.


<Personal Information Edited by Host>

MacBook Pro (Retina, 13-inch, Early 2013), macOS Sierra (10.12), null

Posted on Sep 27, 2016 7:58 AM

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1 reply

Sep 28, 2016 9:44 AM in response to 94d44027

Hi 94d44027,

I understand that you've set up your Documents and Desktop in iCloud and now your document files seem to be missing from both locations. I know it's important to have control of your files, so I'm happy to help.

Since you have a Time Machine backup, we'll use that to get your documents back. This article provides steps for restoring from that backup:

Use Time Machine to back up or restore your Mac - Apple Support

If you wish to set up this feature again, this article has steps to do so:

Add your Desktop and Documents files to iCloud Drive - Apple Support

Thanks for using the Apple Support Communities. Cheers!

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After moving my Documents to iCloud, my Documents folder became empty after 5 days.

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