williamNash

Level 1 (4 points)

iPhone

Q: Touch ID can't unlock iPhone

I can't unlock my iPhone with Touch ID no matter what I try. Half the time I can't even get it t recognize my finger print, I need lot of help

iPhone 6s, iOS 10.0.1

Posted on Sep 27, 2016 7:59 AM

I have this question too

Q: Touch ID can't unlock iPhone

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Helpful answers

by anonyme4321,

anonyme4321 Sep 27, 2016 8:04 AM in response to williamNash
Level 2 (340 points)

Mac OS X

Sep 27, 2016 8:04 AM in response to williamNash

Reset your finger: Use Touch ID on iPhone and iPad - Apple Support
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by williamNash,

williamNash Sep 27, 2016 8:10 AM in response to anonyme4321
Level 1 (4 points)

iPhone

Sep 27, 2016 8:10 AM in response to anonyme4321

Tried that also and it didn't help
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by anonyme4321,

anonyme4321 Sep 27, 2016 8:15 AM in response to williamNash
Level 2 (340 points)

Mac OS X

Sep 27, 2016 8:15 AM in response to williamNash

Then your Touch ID sensor is probably broken. Take an appointment to the Genius Bar at your nearest Apple Store.
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by williamNash,

williamNash Sep 27, 2016 8:35 AM in response to williamNash
Level 1 (4 points)

iPhone

Sep 27, 2016 8:35 AM in response to williamNash

The Touch ID can see my finger and I can add it but when I try to unlock my phone it doesn't work and then when I see if it can read my finger in settings it can't match the finger print, it has be happing on all my iphones, i have had the 5s and 6s. I am now sick and tired of it not working
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