Joe Muscara
Level 3 (694 points)
Apple Watch

Q: Messages in Activity Sharing send to wrong person (me)

With the release of watchOS 3, my wife and I set up Activity Sharing. I'm properly getting notifications from her Watch regarding her activity. However, when I try to reply or send her a message, I'm seeing two problems. First, the default replies on the Watch are usually (though not always) not the ones you see on this page http://www.apple.com/watchos/ , but are the regular default replies (Thanks, BRB, Hello!, etc.).

 

I might be able to deal with that issue, but the other issue is even worse. Instead of sending the replies to my wife, they are coming to other addresses that I have associated with my Apple ID. IOW, it's sending the messages back to me. Has anyone else seen this?

 

I just had my wife try to send a message to me. It worked, but it didn't give her the default Activity Sharing replies.

 

Also, I tried to send her a message via the Activity app *on my iPhone* and that was also going to send to me, not her.

Apple Watch, watchOS 3

Posted on Sep 27, 2016 8:31 AM

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Joe Muscara

Q: Messages in Activity Sharing send to wrong person (me)

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  • Helpful answers

  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 27, 2016 8:32 AM in response to Joe Muscara
    Level 8 (35,656 points)
    Apple Watch
    Sep 27, 2016 8:32 AM in response to Joe Muscara

    Hi

     

    Are you sharing an Apple ID with your wife?

  • by Joe Muscara,

    Joe Muscara Joe Muscara Sep 27, 2016 9:51 AM in response to Jonathan UK
    Level 3 (694 points)
    Apple Watch
    Sep 27, 2016 9:51 AM in response to Jonathan UK

    No, not at all. The closest thing is that we have Family Sharing on our accounts, but that's it.

     

    Note that Activity Sharing actually sends to two of my associated addresses when I've let it go through. I have several more but I've not dug into which ones it's sending to and which ones it isn't.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 27, 2016 10:02 AM in response to Joe Muscara
    Level 8 (35,656 points)
    Apple Watch
    Sep 27, 2016 10:02 AM in response to Joe Muscara

    The following steps may help:

     

    • On your iPhone, in the Contacts app:
      • Check that there is only a single contact card for your wife (delete any duplicates).
        • Check that her contact card includes her name, mobile phone number and any email addresses that she uses for Messages and/or email (including her Apple ID email address).
        • Remove any contact information that belongs to you or any other contact.
    • You may also wish to enable iCloud for Contacts:
      • On your iPhone, go to: Settings > iCloud - turn on Contacts.
    • On your iPhone, go to: Settings > Contacts - check that My Info is using your contact card.
    • Go to: Settings > Siri > My Info - check that your contact card is selected.
    • Via a web browser, sign in to Manage Your Apple ID: https://appleid.apple.com/
      • In the Account section, under Contactable / Reachable At, check whether your wife's iPhone number and/or email address(es) are listed - if they are, delete them.
    • Check the email addresses at which you can be reached via iMessage:
      • On your iPhone, go to: Settings > Messages > Send & Receive > under You Can Be Reached by iMessage At > in addition to your iPhone number, enable (with a check mark) your Apple ID email address (do not enable any other email addresses that are not solely yours).
    • On both your iPhone and your watch, delete old Messages conversations with your wife:
      • iPhone: Messages app > swipe left on a message thread > delete.
      • Watch: open the Messages app (via the Home screen, which is accessed via single press on the Digital Crown) > swipe left on a message thread > tap on Trash / Delete.
    • Reset your sync data:
      • On your iPhone, in the Watch app, go to: My Watch (tab) > General > Reset > tap once on Reset Sync Data.
      • Nothing will seem to happen (the button will not even react), but the process will run in the background, invisibly to you, so allow a minute or so it to complete.
    • Restart both your iPhone and your watch, turning both off together, then restarting your iPhone first:

  • by Joe Muscara,

    Joe Muscara Joe Muscara Sep 27, 2016 11:16 AM in response to Jonathan UK
    Level 3 (694 points)
    Apple Watch
    Sep 27, 2016 11:16 AM in response to Jonathan UK

    Thank you very much for this. However, it did not help. This time, it wanted to send the message to my phone number. Even if I had another contact with this number, the fact that it would send to that contact instead of my wife's contact makes no sense. Does it?

  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 27, 2016 11:18 AM in response to Joe Muscara
    Level 8 (35,656 points)
    Apple Watch
    Sep 27, 2016 11:18 AM in response to Joe Muscara

    Check also that your own contact card does not contain any of your wife's contact information.

  • by Joe Muscara,

    Joe Muscara Joe Muscara Sep 27, 2016 11:44 AM in response to Jonathan UK
    Level 3 (694 points)
    Apple Watch
    Sep 27, 2016 11:44 AM in response to Jonathan UK

    Except for the "spouse", home phone (land line), and address, no it doesn't.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 27, 2016 11:58 AM in response to Joe Muscara
    Level 8 (35,656 points)
    Apple Watch
    Sep 27, 2016 11:58 AM in response to Joe Muscara

    Some users have reported experiencing issues with Digital Touch messages in connection with related names.

     

    You may wish to try, at least temporarily, removing that entry and testing whether the issue persists.

     

    Either way, given the steps that you have already tried, I suggest that you contact Apple Support or make a Genius Bar reservation for assistance: