Q: iOS 10.0.2 major bug!

These are not bugs in 10.0.2. They are issues that are specific to your device.

Troubleshoot the problems.

Reboot.

Reset All settings

Restore iOS & your backup.

Restore iOS and set up as a new device.

Odds are one of those will fix it. If not, make an appointment at the genius bar.

I am shocked by KiltedTim's reply that there are no bugs in 10.0.2.  (Isn't it a bit early in the life of 10.0.2 to declare this?)   I have exactly the same problem described above.  I called phone support and started a case, and was told that no one else had ever reported this problem.  Hmm. Seems the same problem is reported by people on this Apple discussion.  But I listened to the Apple help line and did everything I was told, steps as outlined by KiltedTim above - backup, restored as a new device, then restore again from my iCloud backup.  I've done this several times and the keyboard might work for 10 minutes and then it becomes non-responsive.  I have to reboot to get it to work again, and then it often freezes again in just a few minutes.   I can't even go to voice dictation. I can't search for Contact or search the web or sent a message or write an email.   It's very frustrating. The closest Genius Bar is more than an hour away.  I suppose I should have waited for 10.0.5 after the bugs (that supposedly don't exist) are fixed.

NMVideolady wrote:

 

I am shocked by KiltedTim's reply that there are no bugs in 10.0.2.

And I'm shocked at your apparent inability to read and comprehend simple sentences. I said no such thing. I suggest you go back and read my post again.

But I listened to the Apple help line and did everything I was told, steps as outlined by KiltedTim above - backup, restored as a new device, then restore again from my iCloud backup.

Then you did NOT do what I suggested, or what Apple told you to do. Restore iOS and set it up as a new device. Do NOT restore your backup. You can set up your iCloud account on it, but if it's still experiencing problems after restoring your backup, it's likely there is a problem or corruption that is contained within your backup. Restoring your backup will re-introduce the problem.

KiltedTim, I DID do exactly as you mention to no avail. I DID NOT have the issue of keyboard freezing up until AFTER the ios 10.0.1 and 10.0.2 updates. So with that being said, my question is, is Apple aware of this issue? My brother who has a iPhone provided by his employer has been told to NOT install the updates due to the issues of keyboard freezing until Apple has the issue fixed and they tell them its ok to update.

So I doubt its my iCloud being corrupted thats caused the issue.

Just got done with Apple Support on this issue, They are aware of it and one POSSIBLE cause is the "memorized dictionary" hanging up on certain memorized words. Their suggested fix was to go to /Settings/General/Reset/Reset Dictionary.

This restores dictionary to its default setting. One of the things that happened to me was when I typed in a "memorized" word like Appt. instead of appointment it would lock up every time or trying to use the back key to erase that word. So far so good sense I reset the dictionary to default. I will update this if this isn't the fix.

Possum53 - Thanks for posting this glimmer of hope.  I've tried everything several time, including removing everything and starting up as a new phone - restoring NOTHING from my backup and just entering my iCloud password, letting the iPhone populate. This means I have no history of chats or calls, but I really need a phone that works.

So you can imagine my joy at seeing this possible suggestion... So I tried to do this… my option at the last step says “Reset Dictionary Keyboard”  which I guessed was the same thing… but when I clicked on that option, it asked for my password and when I tried to enter the first number of my password, everything froze… 2 times!!  GRRRR  Then I have to reboot my entire phone.  Very frustrating.. but I will keep trying.. Thanks again Possum53

Possum53 wrote:

 

Just got done with Apple Support on this issue, They are aware of it and one POSSIBLE cause is the "memorized dictionary" hanging up on certain memorized words. Their suggested fix was to go to /Settings/General/Reset/Reset Dictionary.

This restores dictionary to its default setting. One of the things that happened to me was when I typed in a "memorized" word like Appt. instead of appointment it would lock up every time or trying to use the back key to erase that word. So far so good sense I reset the dictionary to default. I will update this if this isn't the fix.

So, it was corrupted data, not a bug in iOS 10.0.2.

Possum53 - Thanks for posting this glimmer of hope.  I've tried everything several time, including removing everything and starting up as a new phone - restoring NOTHING from my backup and just entering my iCloud password, letting the iPhone populate. This means I have no history of chats or calls, but I really need a phone that works.

So you can imagine my joy at seeing this possible suggestion... So I tried to do this… my option at the last step says “Reset Dictionary Keyboard”  which I guessed was the same thing… but when I clicked on that option, it asked for my password and when I tried to enter the first number of my password, everything froze… 2 times!!  GRRRR  Then I have to reboot my entire phone.  Very frustrating.. but I will keep trying.. Thanks again Possum53