sufiyanshama
Level 1 (4 points)
iPhone

Q: my iphone 5s cant recognize my apple ID password

Hi, my iphone 5s cant recognize my apple ID password but the ID is correct and works on my Windows and ipad. So I'm not getting my emails nor able to download any apps on my iphone. This this just occured after doing a software update to IOS 10.0.2. What do I do?

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iPhone 5s, iOS 10.0.2

Posted on Sep 27, 2016 9:23 AM

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sufiyanshama

Q: my iphone 5s cant recognize my apple ID password

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  • by irina_w,

    irina_w irina_w Sep 28, 2016 10:59 AM in response to sufiyanshama
    Community Specialists
    Sep 28, 2016 10:59 AM in response to sufiyanshama
    Hi sufiyanshama, 


    I understand you are having issues on your iPhone 5s not recognizing your Apple ID and password so you are not able to receive your emails or download any apps from the App Store. I like to be able to check my emails and download apps onto my iPhone. Let's see what we can do. 

    The first thing that I'd recommend is to make sure that you are signed out of the App Store by going to Settings > iTunes & App Store. Tap on your Apple ID, if shown, and sign out. If you are using iCloud for email, then please make sure to sign out of iCloud in Settings > iCloud. Then close out the Mail and the App Store apps and restart the iPhone. 

    Force an app to close on your iPhone, iPad, or iPod touch​

    Restart your iPhone, iPad, or iPod touch

    Once back on the Home screen, please add your Apple ID information into the iTunes & App Store and iCloud settings and sign in and then attempt to download an app and also check to see if you are getting emails now. 

    This article goes over some steps that can help in regards to the mail issue: Get help with Mail on your iPhone, iPad, and iPod touch


    If you still have issues after these steps, please reply back with any errors messages that you receive and we'll go from there.