dstuart1
Level 1 (4 points)
Mac OS X

Q: Persistent memory problems

Both in OS-X and now in macOS Sierra V10.12, every few minutes my Mac slows and Activity Monitor shows at least one and sometimes up to three "Installer" processes running -- each consuming at least 1.5 gigs of memory.  Obviously these put the Memory Pressure indicator in the red zone.  When I force-quite this/these processes the memory pressure returns to the green (all the other processes each use 500MB memory (except kernel at 750MB) or less).  Killing the Installer process(es) doesn't seem to adversely affect anything I've got running (typical set of apps: mail, calendar, contacts, messages, Safari (several tabs), etc.).

 

A few minutes later, up to about an hour later, my Mac again slows, I check the Activity Monitor, and find one or more "Installer" processes again running and consuming multi-gigs of memory.

 

I hope to understand what is causing the Installer process(es) to launch and consume so much memory -- and how to deal with it.

 

Thanks in advance for your help!

 

Don

MacBook Air, macOS Sierra (10.12)

Posted on Sep 27, 2016 8:57 AM

by William Kucharski,Solvedanswer
William Kucharski William Kucharski
Level 6 (15,138 points)
Mac OS X
A:

All of the installed adware doesn't help; try removing it and see if your situation improves:

Screen Shot 2016-09-28 at 12.39.41 PM.pngScreen Shot 2016-09-28 at 12.39.57 PM.png

Posted on Sep 30, 2016 9:14 AM

Close
dstuart1

Q: Persistent memory problems

  • All replies
  • Helpful answers

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Sep 27, 2016 8:59 AM in response to dstuart1
    Level 5 (7,834 points)
    Mac OS X
    Sep 27, 2016 8:59 AM in response to dstuart1

    you may post an etrecheck report for further analysis

    www.etrecheck.com

  • by dstuart1,

    dstuart1 dstuart1 Sep 28, 2016 11:29 AM in response to JimmyCMPIT
    Level 1 (4 points)
    Mac OS X
    Sep 28, 2016 11:29 AM in response to JimmyCMPIT

    Thanks for your suggestion.  I ran the report, pasted here below my name.  At the top of the report was a list of several adware with which the etrecheck report said my Mac was infected.  I used the etrecheck feature to remove those files; and will watch to see if the problem is improved.  I'd certainly be very interested in any other problems indicated by the report.

    Thanks again!

    Don

     

    EtreCheck version: 3.0.5 (309)

    Report generated 2016-09-28 14:01:38

    Download EtreCheck from https://etrecheck.com

    Runtime 16:36

    Performance: Poor

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Problem: Computer is too slow

    Description:

    Both in OS-X and now in macOS Sierra V10.12, every few minutes my Mac slows and Activity Monitor shows at least one and sometimes up to three "Installer" processes running -- each consuming at least 1.5 gigs of memory.  Obviously these put the Memory Pressure indicator in the red zone.  When I force-quite this/these processes the memory pressure returns to the green (all the other processes each use 500MB memory (except kernel at 750MB) or less).  Killing the Installer process(es) doesn't seem to adversely affect anything I've got running (typical set of apps: mail, calendar, contacts, messages, Safari (several tabs), etc.).

     

    A few minutes later, up to about an hour later, my Mac again slows, I check the Activity Monitor, and find one or more "Installer" processes again running and consuming multi-gigs of memory.

     

    Hardware Information: ⓘ

        MacBook Air (13-inch, Mid 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Air - model: MacBookAir4,2

        1 1.8 GHz Intel Core i7 CPU: 2-core

        4 GB RAM Not upgradeable

            BANK 0/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en0: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 706

     

    Video Information: ⓘ

        Intel HD Graphics 3000

            Thunderbolt Display 2560 x 1440

     

    System Software: ⓘ

        macOS Sierra  10.12 (16A323) - Time since boot: about 6 days

     

    Disk Information: ⓘ

        APPLE SSD SM256C disk0 : (251 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) /  [Startup]: 249.77 GB (16.03 GB free) (Low!)

                Core Storage: disk0s2 250.14 GB Online

     

    USB Information: ⓘ

        Apple Inc. FaceTime Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Card Reader

        Plantronics Plantronics C320

        Apple Inc. MacBook Air SuperDrive

        Apple Inc. FaceTime HD Camera (Display)

        Apple Inc. Apple Thunderbolt Display

        HP Photosmart C6100 series

        Apple Inc. Display Audio

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

            Apple Inc. Thunderbolt Display

     

    Configuration files: ⓘ

        /etc/sudoers, File size 2299 but expected 1563

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Adware: ⓘ

        ~/Library/Caches/com.apple.Safari/Extensions/Kuklorest.safariextension

        ~/Library/LaunchAgents/Epolife.AppVemoral.plist

        ~/Library/LaunchAgents/Epolife.btvlit.plist

        ~/Library/LaunchAgents/Epolife.dolnwoad.plist

        ~/Library/LaunchAgents/Epolife.uadpte.plist

        ~/Library/LaunchAgents/Manroling.update.plist

        ~/Library/LaunchAgents/Smokyashan.update.plist

        ~/Library/Safari/Extensions/Kuklorest.safariextz

        8 adware files found. [Remove]

     

    Unknown Files: ⓘ

        ~/Library/LaunchAgents/mg.update.plist

            ~/Library/Application Support/mg/MG.app/Contents/MacOS/MG

        One unknown file found. [Check files]

     

    Kernel Extensions: ⓘ

            /Library/Extensions

        [not loaded]    com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8 - 2016-09-21) [Support]

        [not loaded]    com.seagate.driver.PowSecDriverCore (5.2.7 (26995) - SDK 10.4 - 2016-09-21) [Support]

     

            /Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.7 (26995) - SDK 10.4 - 2016-01-24) [Support]

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.7 (26995) - SDK 10.5 - 2016-01-24) [Support]

        [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.7 (26995) - SDK 10.4 - 2016-01-24) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.Logitech.Unifying.HID Driver (1.3.0 - SDK 10.6 - 2016-09-21) [Support]

        [not loaded]    com.sierrawireless.driver.SierraDIPSupport (1.0.0.7 - 2016-09-21) [Support]

        [not loaded]    com.sierrawireless.driver.SierraFSRSupport (3.0.0.2 - 2016-09-21) [Support]

        [not loaded]    com.sierrawireless.driver.SierraHSRSupport (3.0.0.16 - 2016-09-21) [Support]

        [not loaded]    com.sierrawireless.driver.SierraIPDirect (1.1.5 - 2016-09-21) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    8 Apple tasks

        [loaded]    154 Apple tasks

        [running]    67 Apple tasks

        [killed]    42 Apple tasks

        42 processes killed due to insufficient RAM

     

    System Launch Daemons: ⓘ

        [not loaded]    com.apple.jetsamproperties.Mac.plist (2016-08-25) [Support]

        [not loaded]    38 Apple tasks

        [loaded]    152 Apple tasks

        [running]    84 Apple tasks

        [killed]    29 Apple tasks

        29 processes killed due to insufficient RAM

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-08-30) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-11) [Support]

        [loaded]    com.carbonite.launchd.carbonitealerts.plist (2016-01-11) [Support]

        [running]    com.carbonite.launchd.carbonitestatus.plist (2016-01-11) [Support]

        [loaded]    com.citrix.AuthManager_Mac.plist (2013-10-22) [Support]

        [loaded]    com.citrix.ReceiverHelper.plist (2013-10-22) [Support]

        [running]    com.citrix.ServiceRecords.plist (2013-10-22) [Support]

        [running]    com.oracle.java.Java-Updater.plist (2012-12-30) [Support]

        [running]    com.rosettastone.rosettastonedaemon.plist (2015-08-01) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-11) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-11) [Support]

        [running]    com.adobe.agsservice.plist (2016-08-12) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-08-29) [Support]

        [running]    com.carbonite.launchd.carbonitedaemon.plist (2016-01-11) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2015-10-05) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2014-11-17) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2015-09-17) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2016-01-11) [Support]

        [running]    com.seagate.TBDecorator.plist (2013-10-11) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    Epolife.AppVemoral.plist (2016-08-26) Adware!  [Remove]

            ~/Library/Application Support/Epolife/Epolife.app/Contents/MacOS/AppYM

        [loaded]    Epolife.btvlit.plist (2016-08-26) Adware!  [Remove]

            ~/Library/Application Support/Epolife/Epolife.app/Contents/MacOS/AppYM

        [loaded]    Epolife.dolnwoad.plist (2016-08-26) Adware!  [Remove]

            ~/Library/Application Support/Epolife/Epolife.app/Contents/MacOS/AppYM

        [loaded]    Epolife.uadpte.plist (2016-08-26) Adware!  [Remove]

            ~/Library/Application Support/Epolife/Epolife.app/Contents/MacOS/AppYM

        [loaded]    Manroling.update.plist (2016-08-10) Adware!  [Remove]

            ~/Library/Application Support/Manroling/Manroling.app/Contents/MacOS/AppNOS

        [loaded]    Smokyashan.update.plist (2016-08-26) Adware!  [Remove]

            ~/Library/Application Support/Smokyashan/Smokyashan.app/Contents/MacOS/AppNOS

        [failed]    com.adobe.ARM.[...].plist (2015-03-21) [Support]

        [running]    com.akamai.single-user-client.plist (2016-09-01) [Support]

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2015-08-04) [Support]

        [loaded]    com.logos.LogosIndexer.plist (2016-07-08) [Support]

        [failed]    com.seagate.dashboard.plist (2015-09-15) [Support]

        [loaded]    mg.update.plist (2016-07-06) [Support]

     

    User Login Items: ⓘ

        Dropbox    Application  (/Applications/Dropbox.app)

     

    Internet Plug-ins: ⓘ

        o1dbrowserplugin: 5.40.2.0 - SDK 10.8 (2015-02-02) [Support]

        SqueakBrowserPlugin: 3.8.15b13 - SDK 10.6 (2016-02-24) [Support]

        AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-06) [Support]

        FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-20) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-02-02) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-13)

        Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-20) [Support]

        CitrixICAClientPlugIn: 11.8.2 - SDK 10.7 (2013-10-22) [Support]

        SharePointBrowserPlugin: 14.5.5 - SDK 10.6 (2015-10-05) [Support]

        AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-06) [Support]

        googletalkbrowserplugin: 5.40.2.0 - SDK 10.8 (2015-01-27) [Support]

        JavaAppletPlugin: Java 8 Update 91 build 14 (2016-08-30) Check version

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

        WebEx64: 1.0 - SDK 10.6 (2013-07-11) [Support]

        ZoomUsPlugIn: 3.5.64836.0908 - SDK 10.11 (2016-09-27) [Support]

     

    Safari Extensions: ⓘ

        WeatherBlink - Mindspark Interactive Network - http://www.weatherblink.com (2016-02-24)

        Kuklorest - Kuklorest - http://www.kuklorest.com/faq#kuklorest (2015-09-26) Adware!  [Remove]

     

    3rd Party Preference Panes: ⓘ

        Akamai NetSession Preferences (2016-09-01) [Support]

        Carbonite (2016-02-12) [Support]

        Flash Player (2016-08-29) [Support]

        FUSE for macOS (2016-09-06) [Support]

        Java (2016-05-02) [Support]

        Logitech Control Center (2014-08-19) [Support]

        Perian (2015-03-14) [Support]

        Seagate Dashboard for Mac OSX (2016-01-24) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 249.77 GB Disk used: 233.74 GB

        Destinations:

            Public [Network]

            Total size: 4.96 TB

            Total number of backups: 39

            Oldest backup: 9/5/16, 5:02 PM

            Last backup: 9/28/16, 12:35 PM

            Size of backup disk: Excellent

                Backup size 4.96 TB > (Disk size 249.77 GB X 3)

     

    Top Processes by CPU: ⓘ

            95%    kernel_task

            82%    AppNOS

            54%    system_profiler

            45%    JavaApplicationStub

            45%    CarboniteDaemon

     

    Top Processes by Memory: ⓘ

        978 MB    kernel_task

        106 MB    AppNOS

        78 MB    com.apple.WebKit.WebContent(7)

        49 MB    soagent

        45 MB    Dropbox

     

    Virtual Memory Information: ⓘ

        195 MB    Free RAM

        3.81 GB    Used RAM (217 MB Cached)

        38.08 GB    Swap Used

     

    Diagnostics Information: ⓘ

        Sep 28, 2016, 11:45:17 AM    /Library/Logs/DiagnosticReports/AppNOS_2016-09-28-114517_[redacted].cpu_resourc e.diag [Details]

            /Volumes/*/Installer.app/Contents/MacOS/AppNOS

        Sep 28, 2016, 10:40:31 AM    /Library/Logs/DiagnosticReports/AppYM_2016-09-28-104031_[redacted].cpu_resource .diag [Details]

            /Volumes/*/Installer.app/Contents/MacOS/AppYM

        Sep 28, 2016, 08:03:16 AM    /Library/Logs/DiagnosticReports/WORDsearch 11_2016-09-28-080316_[redacted].cpu_resource.diag [Details]

            /Applications/WORDsearch 11.app/Contents/MacOS/WORDsearch 11

        Sep 27, 2016, 02:17:36 PM    /Library/Logs/DiagnosticReports/AppNOS_2016-09-27-141736_[redacted].cpu_resourc e.diag [Details]

        Sep 27, 2016, 11:40:37 AM    /Library/Logs/DiagnosticReports/AppNOS_2016-09-27-114037_[redacted].cpu_resourc e.diag [Details]

        Sep 27, 2016, 10:40:54 AM    /Library/Logs/DiagnosticReports/AppYM_2016-09-27-104054_[redacted].cpu_resource .diag [Details]

        Sep 26, 2016, 02:17:59 PM    /Library/Logs/DiagnosticReports/AppNOS_2016-09-26-141759_[redacted].cpu_resourc e.diag [Details]

        Sep 26, 2016, 11:40:24 AM    /Library/Logs/DiagnosticReports/AppNOS_2016-09-26-114024_[redacted].cpu_resourc e.diag [Details]

        Sep 26, 2016, 10:41:45 AM    /Library/Logs/DiagnosticReports/AppYM_2016-09-26-104145_[redacted].cpu_resource .diag [Details]

        Sep 25, 2016, 04:50:54 PM    /Library/Logs/DiagnosticReports/WORDsearch 11_2016-09-25-165054_[redacted].cpu_resource.diag [Details]

        Sep 25, 2016, 02:17:36 PM    /Library/Logs/DiagnosticReports/AppNOS_2016-09-25-141736_[redacted].cpu_resourc e.diag [Details]

  • by William Kucharski,Solvedanswer

    William Kucharski William Kucharski Sep 30, 2016 9:14 AM in response to dstuart1
    Level 6 (15,138 points)
    Mac OS X
    Sep 30, 2016 9:14 AM in response to dstuart1

    All of the installed adware doesn't help; try removing it and see if your situation improves:

    Screen Shot 2016-09-28 at 12.39.41 PM.pngScreen Shot 2016-09-28 at 12.39.57 PM.png

  • by dstuart1,

    dstuart1 dstuart1 Sep 30, 2016 9:21 AM in response to William Kucharski
    Level 1 (4 points)
    Mac OS X
    Sep 30, 2016 9:21 AM in response to William Kucharski

    Thanks for your help.  Removing these files, many of which were removed by the handy feature in the etrecheck application, solved my problem.  Don.