lr96an

Q: iPhone 6+ is getting error after iOS 10 update:  iTunes could not connect to the iphone because an invalid response was received from the device

Hello Apple Community,

 

I have a slight issue with my iPhone 6+ when connecting to iTunes via my PC.  I'm receiving the following error "iTunes could not connect to the iPhone because an invalid response was received from the device."  This issue started right after I updated to iOS 10.

 

This all started because I downloaded some music from the iTunes Store via my PC and my Wi-fi sync was not working.  After reading an apple help article on how to restore the wi-fi sync, it asked me to connect my iPhone to my PC.  That when the error popped up.

 

I should note, that I'm running a PC with Windows XP and iTunes version 12.1.3.6.  I'm assuming this is the issue but I want to confirm.  (Please Note:  my wi-fi sync with my iPhone and PC was working fine with the above system config. and the latest version of iOS 9.)

 

Here's the troubleshooting steps I've taken so far:

 

  1. It's not the USB cable.  When I connect it to the wall adapter, the phone charges.  Also, when I do connect it to my PC, it charges and my phone asks me if I "Trust this Computer".  iTunes simply does not recognize the phone and I get the error:  "iTunes could not connect to the iPhone because an invalid response was received from the device."
  2. Confirmed my Wi-fi network is working by connecting other devices.  As a precaution, I reset the network setting on my iPhone.  It connected to my wi-fi network with no issues.

 

Is there anything that can be done?  Any help would be really appreciated.  Thanks in advance.

iPhone 6 Plus, iOS 10.0.2, null

Posted on Sep 27, 2016 10:02 AM

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Q: iPhone 6+ is getting error after iOS 10 update:  iTunes could not connect to the iphone because an invalid response was recei ... more

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  • by alex_h1,

    alex_h1 alex_h1 Sep 28, 2016 11:33 AM in response to lr96an
    Community Specialists
    Sep 28, 2016 11:33 AM in response to lr96an
    Hi lr96an,

    I see that your iPhone 6 Plus is no longer being recognized by iTunes on your PC. I know it's important to have these two devices work together properly, and I'm glad to help out with this issue.
     

    I should note, that I'm running a PC with Windows XP and iTunes version 12.1.3.6.  I'm assuming this is the issue but I want to confirm.


    Your assumption is definitely correct. iOS 10 devices require iTunes 12.5.1 to work correctly. Take a look at the following Windows requirements for iTunes 12.5.1:
     
    Software:
    • Windows 7 or later

     

    iTunes - Download iTunes Now - Apple


    It looks like you'll need to upgrade your version of Windows before you'll be able to use the latest version of iTunes for Windows.


    Cheers!