Radaniel2
Level 1 (12 points)
Desktops

Q: iMAC OS 10.12 unable full screen

Installed OS 10.12 two days ago. Each time I attempt to go to full screen with an app the screen goes to the computer "sigh in" screen. I have to enter my computer password and the screen goes back to where I was earlier. I have restarted my iMAC with no help. Same thing occurs with Safari and several apps. Memory 16 GB, Storage 1 TB with 999 GB available.

iMac, OS X Yosemite (10.10.1)

Posted on Sep 27, 2016 9:52 AM

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Radaniel2

Q: iMAC OS 10.12 unable full screen

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  • Helpful answers

  • by jameson.h,Helpful

    jameson.h jameson.h Sep 29, 2016 8:10 AM in response to Radaniel2
    Community Specialists
    Sep 29, 2016 8:10 AM in response to Radaniel2
    Hello Radaniel2,

    Thank you for using Apple Support Communities. 

    I see that you are having issues when you go to full screen mode in several apps. Let's begin by starting your iMac in safe mode. If you are unsure how to do this, see this article: Try safe mode if your Mac doesn‘t finish starting up While this article addresses using safe mode for startup issues, it can also isolate the issue that you are having. 

    Best regards. 

  • by Radaniel2,

    Radaniel2 Radaniel2 Sep 29, 2016 8:21 AM in response to jameson.h
    Level 1 (12 points)
    Desktops
    Sep 29, 2016 8:21 AM in response to jameson.h

    Since posting the original question I have: Reset NVRAM, run First Aid from Disk Utility, reinstalled mac OS Sierra. Still unable to go to full screen. As per your suggestion rebooted in Safe Mode. Full screen worked OK. Did a normal reboot, unable full screen. What should I try now?

  • by dwb,

    dwb dwb Sep 29, 2016 9:25 AM in response to Radaniel2
    Level 7 (24,221 points)
    Notebooks
    Sep 29, 2016 9:25 AM in response to Radaniel2

    Safe mode starts the computer with a bare minimum of extensions. Since full screen worked there but not when you boot normally, you must have something installed that isn’t compliant with Sierra. Download and run EtreCheck, then paste the results here. That should let us see what you might have installed that’s causing the problem.

  • by Radaniel2,

    Radaniel2 Radaniel2 Sep 30, 2016 4:39 AM in response to dwb
    Level 1 (12 points)
    Desktops
    Sep 30, 2016 4:39 AM in response to dwb

    dab, Thank you for the suggestion. I am attaching a copy of the report from EteCheck.

    EtreCheck version: 3.0.6 (315)

    Report generated 2016-09-30 07:26:30

    Download EtreCheck from https://etrecheck.com

    Runtime 2:28

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    Unable to open an app window in full screen. Each time the full screen green dot is selected the screen goes to Sign In and password has to be entered. Screen then returns to earlier position.

     

    Hardware Information: ⓘ

        iMac (27-inch, Mid 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac12,2

        1 2.7 GHz Intel Core i5 CPU: 4-core

        16 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                Empty  

            BANK 1/DIMM0

                Empty  

            BANK 0/DIMM1

                8 GB DDR3 1333 MHz ok

            BANK 1/DIMM1

                8 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ⓘ

        AMD Radeon HD 6770M - VRAM: 512 MB

            iMac 1920 x 1080

     

    System Software: ⓘ

        macOS Sierra  10.12 (16A323) - Time since boot: about one day

     

    Disk Information: ⓘ

        WDC WD1001FALS-403AA0 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) /  [Startup]: 999.35 GB (911.44 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        HL-DT-STDVDRW  GA32N   ()

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple, Inc. Keyboard Hub

            Apple Inc. Apple Keyboard

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Computer, Inc. IR Receiver

        Apple Card Reader

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    System Launch Agents: ⓘ

        [not loaded]    9 Apple tasks

        [loaded]    164 Apple tasks

        [running]    98 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    38 Apple tasks

        [loaded]    159 Apple tasks

        [running]    107 Apple tasks

     

    Launch Agents: ⓘ

        [running]    com.brother.LOGINserver.plist (2015-10-13) [Support]

        [not loaded]    com.maintain.LogOut.plist (2013-04-05)

        [not loaded]    com.maintain.PurgeInactiveMemory.plist (2013-04-05)

        [not loaded]    com.maintain.Restart.plist (2013-04-05)

        [not loaded]    com.maintain.ShutDown.plist (2013-04-05)

        [not loaded]    com.maintain.Sleep.plist (2013-04-05)

        [running]    com.maintain.SystemEvents.plist (2013-04-05)

        [loaded]    com.oracle.java.Java-Updater.plist (2016-01-04) [Support]

        [not loaded]    com.teamviewer.teamviewer.plist (2015-04-04) [Support]

        [not loaded]    com.teamviewer.teamviewer_desktop.plist (2015-04-04) [Support]

        [running]    com.trusteer.rapport.rapportd.plist (2016-09-18) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.fpsaud.plist (2016-06-28) [Support]

        [loaded]    com.apple.installer.osmessagetracing.plist (2016-09-13)

        [loaded]    com.macpaw.CleanMyMac3.Agent.plist (2016-04-06) [Support]

        [not loaded]    com.maintain.CocktailScheduler.plist (2013-12-31)

        [loaded]    com.malwarebytes.HelperTool.plist (2016-06-18) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2016-01-04) [Support]

        [loaded]    com.teamviewer.Helper.plist (2015-02-21) [Support]

        [not loaded]    com.teamviewer.teamviewer_service.plist (2015-04-04) [Support]

        [running]    com.trusteer.rooks.rooksd.plist (2016-09-18) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.ARM.[...].plist (2012-09-27) [Support]

        [failed]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2014-10-17) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

        [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist (2016-08-02)

        [running]    com.nds.pcshow.plist (2014-03-26)

        [loaded]    com.nds.pcshow.uninstall.plist (2014-10-12)

     

    User Login Items: ⓘ

        Dropbox    Application Hidden (/Applications/Dropbox.app)

        CleanMyMac 3 Menu    Application  (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-08-02) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-13)

        AdobePDFViewerNPAPI: 11.0.17 - SDK 10.6 (2016-08-05) [Support]

        AdobePDFViewer: 11.0.17 - SDK 10.6 (2016-08-05) [Support]

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-02) Outdated! Update

        SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-08-01) [Support]

        Google Earth Web Plug-in: 7.1 (2016-01-30) [Support]

        GarminGpsControl: 4.0.4.0 Release - SDK 10.6 (2012-11-02) [Support]

        Silverlight: 5.1.40728.0 - SDK 10.6 (2016-01-30) [Support]

        JavaAppletPlugin: Java 8 Update 73 build 02 (2016-04-06) Check version

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

        Google Earth Web Plug-in: 7.0 (2016-01-30) [Support]

     

    Safari Extensions: ⓘ

        1Password - AgileBits - https://agilebits.com/onepassword (2016-09-27)

        Open in Internet Explorer - Parallels - http://www.parallels.com (2012-09-12)

        ClickToFlash - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2015-08-02)

        Disconnect - Disconnect - https://disconnect.me/ (2014-03-09)

        The New York Times - The New York Times - http://www.nytimes.com (2013-01-30)

        1-ClickWeather - TWCi - http://www.weather.com/ (2012-08-31)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-28) [Support]

        Java (2016-04-06) [Support]

        Perian (2011-07-23) [Support]

        Trusteer Endpoint Protection (2016-09-22) [Support]

     

    Time Machine: ⓘ

        Skip System Files: YES - System files not being backed up

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 999.35 GB Disk used: 87.91 GB

        Destinations:

            Data [Network]

            Total size: 2.00 TB

            Total number of backups: 148

            Oldest backup: 4/19/14, 10:51 AM

            Last backup: 9/30/16, 7:20 AM

            Size of backup disk: Adequate

                Backup size 2.00 TB > (Disk used 87.91 GB X 3)

     

    Top Processes by CPU: ⓘ

             3%    WindowServer

             2%    fontd

             1%    kernel_task

             0%    com.apple.AmbientDisplayAgent

             0%    Dropbox

     

    Top Processes by Memory: ⓘ

        1.01 GB    kernel_task

        819 MB    com.apple.WebKit.WebContent(5)

        279 MB    mtmd

        262 MB    mtmfs

        229 MB    Safari

     

    Virtual Memory Information: ⓘ

        7.78 GB    Free RAM

        8.22 GB    Used RAM (6.66 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Sep 29, 2016, 11:04:12 AM    /Library/Logs/DiagnosticReports/rapportd_2016-09-29-110412_[redacted].crash

            com.trusteer.rapportd - /Library/Rapport/*/rapportd.app/Contents/MacOS/rapportd

        Sep 29, 2016, 11:04:11 AM    /Library/Logs/DiagnosticReports/WindowServer_2016-09-29-110411_[redacted].crash

            /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/Windo wServer

        Sep 29, 2016, 11:00:10 AM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-29-110010_ [redacted].crash

            /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

        Sep 29, 2016, 11:00:00 AM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-29-110000_ [redacted].crash

        Sep 29, 2016, 10:55:20 AM    Self test - passed

        Sep 29, 2016, 09:42:47 AM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-29-094247_ [redacted].crash

        Sep 29, 2016, 09:37:55 AM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-29-093755_ [redacted].crash

        Sep 29, 2016, 09:37:23 AM    /Library/Logs/DiagnosticReports/rapportd_2016-09-29-093723_[redacted].crash

        Sep 29, 2016, 09:37:16 AM    /Library/Logs/DiagnosticReports/WindowServer_2016-09-29-093716_[redacted].crash

        Sep 29, 2016, 07:52:19 AM    /Library/Logs/DiagnosticReports/WindowServer_2016-09-29-075219_[redacted].crash

        Sep 29, 2016, 06:35:33 AM    /Library/Logs/DiagnosticReports/WindowServer_2016-09-29-063533_[redacted].crash

  • by Allan Jones,

    Allan Jones Allan Jones Sep 30, 2016 9:05 AM in response to Radaniel2
    Level 8 (35,166 points)
    iPad
    Sep 30, 2016 9:05 AM in response to Radaniel2

    Oh my--you have some well-known suspects installed that must be removed:

     

    1) Uninstall Trusteer End Point Protetion/Rapport--it has NEVER worked without penalty on Macs. Instructions here: http://www.trusteer.com/support/uninstalling-rapport-mac-os-x

     

    2) Completely uninstallCleanMyMac. It is scamware, doing nothing beyond what the MAC OS has evolved to do routinely. See How do I remove Clean My Mac from my computer?

     

    3) Although much of the Maintain software is not loading, it is over three years old. My recommendation is to run without it. Cocktail was a valuable tool in the early days of OSX but the Mac OS has greatly grown in its ability to care for itself, making once-useful tools like Cocktail and Onyx largely obsolete for today's Mac user. If you need to keep those, at least check with their developer to see if they have a Sierra-complaint version.

  • by John Galt,

    John Galt John Galt Sep 30, 2016 10:03 AM in response to Radaniel2
    Level 8 (49,461 points)
    Mac OS X
    Sep 30, 2016 10:03 AM in response to Radaniel2

        Skip System Files: YES - System files not being backed up

     

    The effect of excluding system files will preclude the ability to restore your entire system from the Time Machine backup. I suggest you rectify that before continuing. Then, proceed with removing the garbage that Allan Jones explained.

     

    "CleanMyMac 3" is a little easier to get rid of than its predecessor, but the effect of actually using such ill-conceived "cleaning" utilities remains unchanged — that is, it still might be necessary to completely erase that system and reconfigure it, due to the destruction they are capable of inflicting upon it.