I just got a replacement phone. It's an iPhone 5S. I backed up my old iPhone 5 to iCloud this morning.
Now I'm trying to restore my apps, settings, photos, etc to the new device, but iCloud says no backup is available.
Can't I restore my files, etc to a newer iPhone? That doesn't seem right.
If I backup from iTunes, can I then restore from iCloud?
Is it possible that the replacement phone that you received is on an older iOS than the phone that you backed up this morning? I suggest updating the replacement phone and then you should be able to restore your backup.
You cannot backup from iTunes and then restore from iCloud. iTunes and iCloud backups are two separate things.
Thank you for your quick reply.
Yes. I backed up the iPhone5 that had iOS 10.x on it.
The new iPhone 5S has system 7.5.
My choices are to set up as a new phone or restore from iTunes.
If I set up as a new phone then upgrade to iOS 10.x will the iCloud backup restore be available?
Yes. Set the phone up as a new phone, that will allow to upgrade to iOS 10.x. Then you can go to Settings>General>Reset>Erase All Content and Settings, and that will allow you to restore the device to your latest iCloud backup. For extra information about restoring the iCloud backup, you can see the instructions in this support document. Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
Thank you!
You're welcome.
Restore from iCloud to a newer version iPhone
