ios10 issue with messaging non-iphone users

Question

Level 1

14 points

ios10 issue with messaging non-iphone users

After updating my iPhone 6 to ios10, I've been having intermittent issues with messaging Android users (basically, non-iMessage conversations). In about 60% of the time it just doesn't deliver the message no matter what I do (pressing the "Try Again" not working). It has no issues with receiving the texts, but I cannot reply to Android users (interestingly, I can message Android users if they are in a group text with iPhone users). I've tried everything from updating to the latest verision down to factory reset of the whole ios.

I can't find anything online about it. Am I the only one with whom this is happening?

iPhone 6, iOS 10.0.2

Posted on Sep 27, 2016 11:48 AM

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Answer 1

KiltedTim

Level 10

227,460 points

Sep 27, 2016 11:50 AM in response to kdmitry

Group messaging uses MMS. Normal text messages use SMS. SMS uses the voice channel to transfer messages, and is strictly a carrier feature. If you're having problems sending SMS, contact your carrier.

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Answer 2

pDragonX

Level 1

8 points

Sep 28, 2016 10:00 PM in response to kdmitry

No you're not the only one. I'm experiencing the same issue. Even contacted tech support for help. Got the same answer blaming or passing the buck to my carrier provider. It's total nonsense when the apple iPhone software worked perfectly fine until the latest update to 10.0.2. I mean really?!? You do an upgrade without perceiving these issues?!? Give me a break! Heard talk that the "glitch" was intentional so you have to call your carrier who then charges more for the service to text android users. It's a fraudulent racket and scam! It shouldn't be allowed!

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Answer 3

kdmitry Author

Level 1

14 points

Sep 29, 2016 5:35 AM in response to kdmitry

I figured it out! At ATT store they told me that the new iOS was conflicting with some carrier settings.

Here's what you do to fix it:

Settings > Cellular > Enable LTE > (Check) Data Only

That fixes it

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Answer 4

lab1111

Level 1

4 points

Sep 29, 2016 9:59 AM in response to kdmitry

Settings > Cellular > Enable LTE > (Check) Data Only

This worked!!!

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Answer 5

ChrisJ4203

Level 10

236,345 points

Sep 29, 2016 10:04 AM in response to kdmitry

I hate to debunk part of your theory, but if using AT&T, your carrier version (Settings>General>About>Carrier) should be 25.0. Also, If you go to Settings>Cellular>Cellular Data Options>Enable LTE, and I have my AT&T device set to Voice & Data and have not experienced any issues sending SMS or MMS. If you are having trouble with LTE for voice, then it is possible that your area service does not support LTE for that, and you would need to discuss that with AT&T.

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