I Have had favorites in my phone since I got it. A few of my favorites have multiple phone numbers. It used to allow a choice of which number is the first preferred number by using the arrow and chosing. However that function no longer works. I have turned off the phone, edited the contact, and even deleted and re-added to favorites.
Windows 7
I believe you are referring to Favorites in the Phone app.
Click "Edit" in the upper right. Then you will see three stacked horizontal lines to the right of each favorite phone number. Simply raise or lower by dragging on those three parallel horizontal bars and you can place the phones in the order you like.
This feature has existed for many versions of iOS.
TThank you! I tried that- it isn't working.
IM not talking about physical order- but it defaulting to another number vs the one I prefer in the contact.
Please see photos:
You can see, i selected the contact, chose with the scroll down mobile (even though it shows office, i chose mobile) and yet it still calls office as first preferred contact
Let's examine your screen shot, which appears to have three sections, with (1) on the right, (2) in the center, and (3) on the left.
Thank you sberman- how this is the exact issue. I select the preferred number I wish to be in favorites, yet it defaults back to another number. In this case, office when I want mobile.
THis is is an update issue.
OK. On screen (2), when you select "Call", note that "Office" displays in your screen shot. But there is also a downward arrow displayed on the far right of that row.
Be certain you tap on that downward arrow, so you can see "Mobile". Then tap "Mobile" to place that into your Favorites.
I would say except for occasionally missing this down-arrow myself, I can always select the telephone number I want.
I have done that time and time again. It defaults. The photo doesn't show mobile bc i couldn't change it/take a screen shot of choosing mobile while choosing mobile.
I have the same issue. Would love to find a solution
Try logging out of iCloud on the device then logging back in. I have heard this works for some cases. I will try this on another phone tonight to see if it fixes my kids problem.
Logging out of iCloud didn't work for me.
I have fixed this now on my iPhone 6s. It was due to duplicate contacts from various sources. After a cleanup of contacts including turning some contacts off I have been able to use phone favourites the way I did before iOS10.
Phone contacts in favorites messed up since i0S 10
