PYP

Q: iTunes Producer 3.1.1 Login Problems

Good afternoon,

 

I am wondering if someone experimented this problem.

 

I can use my apple ID and password for all my devices and services without problems.

Easy to log in iTunes Connect, appleid.apple.com, discussions.apple.com, iTunes Store, iBooks Store,...

 

I need to use iTunes Producer to transfer my iBooks for publication.

The log in screen keeps telling me that my appleID or either my password is not recognized.

 

I tried with 2.9 version and also with several installations of the last version 3.1.1 to no avail.

 

There is no alternative to send books to the iBooks Store.

 

Any advice is welcome.

 

Many thanks.

 

Pierre-Y. Plourde

iMac, OS X El Capitan (10.11.6)

Posted on Sep 27, 2016 12:53 PM

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Q: iTunes Producer 3.1.1 Login Problems

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  • by sterling r,

    sterling r sterling r Sep 28, 2016 4:17 PM in response to PYP
    Community Specialists
    Sep 28, 2016 4:17 PM in response to PYP
    Hi PYP,

    Thanks for your question.  Have you published a book for the iBooks Store in the past?  The resource below provides some answers to frequently asked questions regarding the publishing process. Click on the link for complete details.  I've highlighted some key information for you here.  

    Authors & Book Publishers: Frequently Asked Questions
     

    I can’t find the answer to my question. Where can I get additional help?

    Apple provides support to iBooks Store authors and publishers via email and phone:

    Send an email to ibooks_applicationsupport@apple.com

    If you have an Apple ID enabled for iTunes Connect, you can contact the iBooks Publisher Support team by phone, Monday through Friday from 7 a.m. to 5 p.m. (PT). Local phone support is available in English in the countries listed below.
                                                                                                                                                                                 
    Austria0800 070 267
    Australia1300 307 504 
       (Note that this is a low tariff number.)
    Denmark8025 1619
    France0805 540 117
    Germany0800 664 5307
    Italy800 915 902
    Netherlands0800 0201 578
    Norway8005 6951
    Spain900 812 687
    Sweden020 100 528
    U.K.0800 975 0615
    U.S.+1 (877) 206-2092 
       (Toll-free from U.S. and Canada.)

    Take care.