iOS 10 Wallet crashes when I try to view my card info

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Level 1

15 points

iOS 10 Wallet crashes when I try to view my card info

I have another post about how Apple pay prompts for my Contact info everytime I try to use it even though I've set that info in the settings.

However, now things have gotten worse. Wallet crashes whenever I try to view the details of the card. I can't add the card again because it says it's already there and I can't delete it or change it because Wallet crashes. I've tried rebooting the phone (an iPhone 7). I'd really like to avoid having to do a complete reset.

Anyone else had this problem or have any suggestions?

Posted on Sep 27, 2016 1:41 PM

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Answer 1

clarkn Author

Level 1

15 points

Sep 27, 2016 1:53 PM in response to clarkn

As a potential fix, I've tried rebooting several times. I've also gone into Settings->TouchID and Passcode->Removed passcode, which allowed me to remove all credit cards stored in Wallet.

I then reenabled my passcode and tried adding my card back. It once again crashes Wallet whenever I try to view the card information. It also crashes the Settings app if I try to view the card information from inside it under Wallet & Apple Pay.

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Answer 2

clarkn Author

Level 1

15 points

Sep 27, 2016 7:33 PM in response to clarkn

More info... I tried removing my passcode, which removed all of my credit cards, since I couldn't do it manually because of the crashing. I was able to re add my credit cards, but they still cause the device to crash when viewing the info page.

I'm not sure if this is related to my other issue with the "CONTACT NAME REQUIRED" prompt constantly appearing when trying to use Apple Pay:

Apple Pay in iOS 10 and iPhone 7 prompts for "CONTACT NAME REQUIRED" every time

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