Since upgrading to Sierra, the dock becomes unresponsive

Question

Level 1

4 points

Since upgrading to Sierra, the dock becomes unresponsive

After upgrading my iMac (Retina 5K, 27-inch, Late 2015) to Sierra, the dock becomes unresponsive (i.e. doesn't respond to any mouse clicks/hover) after a few minutes of use.

I've removed all Login Items and ensured there are no unnecessary processes running. If I force quit the dock it becomes responsive after the process restarts. Then after a few minutes it again becomes unresponsive. This seems to coincide with the fan noise. I tried a PRAM and SMC reset but this hasn't helped.

Everything else is responsive (desktop/menus/spotlight, siri, etc).

Dock sits at about 147% CPU utilisation.

I'd be grateful if anyone has any ideas as to what I can do to further troubleshoot. Thanks in advance.

iMac (Retina 5K, 27-inch, Late 2015), macOS Sierra (10.12)

Posted on Sep 27, 2016 1:33 PM

Reply

Answer 1

rkaufmann87

Level 10

148,534 points

Sep 27, 2016 1:44 PM in response to abfeelsgood

By chance do you have any antivirus, cleaning or other third party maintenance apps installed?

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Answer 2

abfeelsgood Author

Level 1

4 points

Sep 27, 2016 2:08 PM in response to rkaufmann87

Hi thanks for replying. No I don't have any of the above installed.

Reply

Answer 3

rkaufmann87

Level 10

148,534 points

Sep 27, 2016 3:12 PM in response to abfeelsgood

abfeelsgood wrote:

Hi thanks for replying. No I don't have any of the above installed.

Okay, please provide an EtreCheckreport of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it to your reply to this post.

If you would like more info on what EtreCheck is, simply click the link and you will find a description of the app.

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Answer 4

abfeelsgood Author

Level 1

4 points

Sep 28, 2016 12:43 PM in response to rkaufmann87

ok here you go. Thanks in advance.

EtreCheck version: 3.0.5 (309)

Report generated 2016-09-28 20:38:37

Download EtreCheck from https://etrecheck.com

Runtime 1:48

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Unresponsive Dock and Apps.

Hardware Information: ⓘ

iMac (Retina 5K, 27-inch, Late 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac17,1

1 4 GHz Intel Core i7 CPU: 4-core

32 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1867 MHz ok

BANK 0/DIMM1

8 GB DDR3 1867 MHz ok

BANK 1/DIMM0

8 GB DDR3 1867 MHz ok

BANK 1/DIMM1

8 GB DDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: Unknown

Video Information: ⓘ

AMD Radeon R9 M395X - VRAM: 4096 MB

iMac 5120 x 2880

System Software: ⓘ

macOS Sierra 10.12 (16A323) - Time since boot: less than an hour

Disk Information: ⓘ

APPLE HDD ST3000DM001 disk0 : (3 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk2) / : 3.11 TB (1.39 TB free)

Core Storage: disk1s2 120.99 GB Online

Core Storage: disk0s2 3.00 TB Online

APPLE SSD SM0128G disk1 : (121.33 GB) (Solid State - TRIM: Yes)

EFI (disk1s1) <not mounted> : 210 MB

Boot OS X (disk1s3) <not mounted> : 134 MB

Macintosh HD (disk2) / : 3.11 TB (1.39 TB free)

Core Storage: disk1s2 120.99 GB Online

Core Storage: disk0s2 3.00 TB Online

USB Information: ⓘ

Broadcom Corp. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Syncrosoft ProtectExecuter

Novation EMS ReMOTE25 V2.0

Hauppauge Nova-T Stick

Firewire Information: ⓘ

0x1F2 Vendor 0x1F2 Device 0x102801 400mbit - 400mbit max

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter

Configuration files: ⓘ

/etc/sudoers, File size 2299 but expected 1563

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Applications/CodeMeter.app

[not loaded] com.wibu.codemeter.CmUSBMassStorage (1.0.7 - 2015-11-02) [Support]

/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hypervisor (11.1.1 32312 - SDK 10.9 - 2015-12-06) [Support]

[not loaded] com.parallels.kext.netbridge (11.1.1 32312 - SDK 10.9 - 2015-12-06) [Support]

[not loaded] com.parallels.kext.usbconnect (11.1.1 32312 - SDK 10.9 - 2015-12-06) [Support]

[not loaded] com.parallels.kext.vnic (11.1.1 32312 - SDK 10.9 - 2015-12-06) [Support]

/Applications/Toast 10 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6 - 2015-11-08) [Support]

[not loaded] com.roxio.TDIXController (1.7 - 2015-11-08) [Support]

/Applications/Viscosity.app

[not loaded] com.viscosityvpn.Viscosity.tap (1.2 - 2016-03-17) [Support]

[not loaded] com.viscosityvpn.Viscosity.tun (1.2 - 2016-03-17) [Support]

/Library/Extensions

[not loaded] com.Avid.driver.AvidDX (5.9.1 - SDK 10.8 - 2016-09-27) [Support]

[not loaded] com.caiaq.driver.NIUSBHardwareDriver (2.6.0 (R82) - SDK 10.8 - 2016-09-27) [Support]

[not loaded] com.citrix.kext.gusb (1.0 - 2016-09-27) [Support]

[loaded] com.motu.driver.FireWireAudio (1.6 68717 - SDK 10.6 - 2016-09-27) [Support]

[not loaded] com.motu.driver.MicroBookAudio (1.6 68717 - SDK 10.6 - 2016-09-27) [Support]

[not loaded] com.motu.driver.PCIAudio (1.6 68717 - SDK 10.6 - 2016-09-27) [Support]

[not loaded] com.motu.driver.USBMidiKext (1.6 68717 - SDK 10.6 - 2016-09-27) [Support]

[not loaded] jp.panasonic.iokit.AJMPD1ProtocolService (1.0.1 - SDK 10.8 - 2016-09-27) [Support]

[not loaded] jp.panasonic.iokit.p2drivefamily (3.2.1 - SDK 10.7 - 2016-09-27) [Support]

/Library/Extensions/P2DriveFamilyDriver.kext/Contents/PlugIns

[not loaded] jp.panasonic.iokit.P2FireWireSBP2 (4.2.0 - SDK 10.7 - 2015-06-17) [Support]

[not loaded] jp.panasonic.iokit.PCD35Device (2.0.5 - SDK 10.7 - 2015-06-17) [Support]

/System/Library/Extensions

[not loaded] com.elgato.driver.DontMatchAfaTech (1.1 - 2016-09-27) [Support]

[not loaded] com.elgato.driver.DontMatchCinergy450 (1.1 - 2016-09-27) [Support]

[not loaded] com.elgato.driver.DontMatchCinergyXS (1.1 - 2016-09-27) [Support]

[not loaded] com.elgato.driver.DontMatchEmpia (1.1 - 2016-09-27) [Support]

[not loaded] com.elgato.driver.DontMatchVoyager (1.1 - 2016-09-27) [Support]

[not loaded] com.focusrite.driver.usb.audio (2.9 - SDK 10.9 - 2016-09-27) [Support]

[not loaded] com.novationmusic.driver.usb.audio (2.7 - SDK 10.9 - 2016-09-27) [Support]

[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6 - 2016-09-27) [Support]

/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4 - 2015-11-29) [Support]

[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1 - 2015-11-29) [Support]

[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6 - 2015-11-29) [Support]

[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4 - 2015-11-29) [Support]

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 169 Apple tasks

[running] 95 Apple tasks

System Launch Daemons: ⓘ

[not loaded] com.apple.jetsamproperties.Mac.plist (2016-08-26) [Support]

[not loaded] 40 Apple tasks

[loaded] 161 Apple tasks

[running] 102 Apple tasks

Launch Agents: ⓘ

[loaded] com.Arturia.ArturiaSoftwareCenterAgent.plist (2015-11-23) [Support]

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-04-12) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2016-03-23) [Support]

[loaded] com.citrix.AuthManager_Mac.plist (2015-10-27) [Support]

[running] com.citrix.ReceiverHelper.plist (2015-10-27) [Support]

[running] com.citrix.ServiceRecords.plist (2015-10-27) [Support]

[running] com.ecamm.iglasses3agent.plist (2016-09-22) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]

[running] com.motu.MOTULauncher.plist (2010-12-18) [Support]

[loaded] com.panasonic.p2csvc.plist (2013-06-24)

Launch Daemons: ⓘ

[loaded] PACESupport.plist (2013-02-01) [Support]

[loaded] com.Arturia.UpdaterHelper.plist (2015-11-27) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-04-12) [Support]

[running] com.adobe.agsservice.plist (2016-08-23) [Support]

[loaded] com.adobe.fpsaud.plist (2016-08-30) [Support]

[running] com.elgato.EyeConnect.plist (2014-02-11) [Support]

[loaded] com.google.keystone.daemon.plist (2016-09-01) [Support]

[loaded] com.macromates.auth_server.plist (2015-12-06) [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist (2015-10-29) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2015-10-08) [Support]

[running] com.paceap.eden.licensed.plist (2016-06-30) [Support]

[loaded] com.sparklabs.ViscosityHelper.plist (2016-03-27) [Support]

[running] com.wibu.CodeMeter.Server.plist (2015-01-21) [Support]

User Launch Agents: ⓘ

[running] com.spotify.webhelper.plist (2016-09-27) [Support]

Internet Plug-ins: ⓘ

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-12) [Support]

FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-18) [Support]

QuickTime Plugin: 7.7.3 (2016-09-14)

Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-18) [Support]

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

CitrixICAClientPlugIn: 12.1.0 - SDK 10.10 (2015-10-27) [Support]

Google Earth Web Plug-in: 7.1 (2015-11-20) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-05-09) [Support]

User internet Plug-ins: ⓘ

Picasa: 1.0 - SDK 10.6 (2015-07-10) [Support]

Safari Extensions: ⓘ

1Password - AgileBits - https://agilebits.com/onepassword (2016-09-26)

Open in Internet Explorer - Parallels - http://www.parallels.com (2015-12-06)

RiteTag - RiteTag - http://ritetag.com (2015-12-10)

3rd Party Preference Panes: ⓘ

CodeMeter (2015-01-21) [Support]

Flash Player (2016-08-30) [Support]

Native Instruments USB Audio (2013-10-16) [Support]

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

146% Dock

107% com.apple.WebKit.WebContent(3)

12% mdworker(14)

8% automountd

5% kernel_task

Top Processes by Memory: ⓘ

1.59 GB kernel_task

786 MB com.apple.WebKit.WebContent(3)

655 MB Dock

557 MB mdworker(14)

459 MB Safari

Virtual Memory Information: ⓘ

24.00 GB Free RAM

8.13 GB Used RAM (2.79 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Sep 28, 2016, 08:26:14 PM Self test - passed

Sep 27, 2016, 09:29:28 PM /Library/Logs/DiagnosticReports/Dock_2016-09-27-212928_[redacted].cpu_resource. diag [Details]

/System/Library/CoreServices/Dock.app/Contents/MacOS/Dock

Sep 27, 2016, 08:18:05 PM /Library/Logs/DiagnosticReports/Dock_2016-09-27-201805_[redacted].cpu_resource. diag [Details]

Sep 27, 2016, 08:11:54 PM /Library/Logs/DiagnosticReports/EW Installation Center_2016-09-27-201154_[redacted].hang

/Applications/East West/EW Installation Center.app/Contents/MacOS/EW Installation Center

Sep 27, 2016, 08:11:16 PM /Library/Logs/DiagnosticReports/blued_2016-09-27-201116_[redacted].crash

/usr/sbin/blued

Sep 25, 2016, 10:12:19 PM /Library/Logs/DiagnosticReports/Dock_2016-09-25-221219_[redacted].cpu_resource. diag [Details]

Reply

Answer 5

rkaufmann87

Level 10

148,534 points

Sep 28, 2016 1:05 PM in response to abfeelsgood

The report doesn't show anything out of the ordinary but it does not look like you are backing up your computer. If you are not, please begin immediately as eventually you will join the ranks of people that suffer lost data and wonder how they can get it back. You don't appear to use Time Machine, this is the most easy method of fully backing up your computer and only requires an external HD to do so. TM is pre-installed on your system.

However what I would recommend at this point (after doing a full backup of course) is re-installing OS X in the Recovery Partition. This is not intrusive, meaning it will not overwrite your data. Simple boot into the Recovery Partition (Command + R on startup) and install OS X.

Reply

Answer 6

John Galt

Level 10

156,260 points

Sep 28, 2016 2:01 PM in response to abfeelsgood

Back up your Mac if you have not done so already. To learn how to do that please read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac.

Then, shut down your Mac and restart it in "Safe Mode". To learn how to do that please read: Try safe mode if your Mac doesn't finish starting up. Compare how your Mac works in Safe Mode to how it has been.

Then, restart normally. If the same problem returns, please read the section If an issue doesn't happen in safe mode for Apple's recommended actions.

Finally, you can temporarily create a new User Account, and log in to that account to determine if the problem also exists when logged in to that Account. To learn how to do that read How to test an issue in another user account on your Mac. When you are finished troubleshooting, you can remove the temporary User Account by following these instructions: macOS Sierra: Delete a user or group. Before removing it, confirm you don't need any of the files you might have created in that Account.

Let me know what you determine.

Reply

Answer 7

abfeelsgood Author

Level 1

4 points

Oct 4, 2016 1:15 PM in response to abfeelsgood

Thanks all. I do back up my data already - just not using Time Machine. I have a NAS so store most important things on that.

I managed to fix this after trying numerous things (creating new users, removing further apps, etc) by restoring the Dock to factory defaults (defaults delete com.apple.dock; killall Dock)

Reply