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Helpful answers
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Sep 28, 2016 5:46 PM in response to txchouby alex_h1,Howdy txchou,
I understand that you're no longer noticing any haptic feedback when making payments via Apple Pay on your Apple Watch, and potentially for other notifications as well. A good first step when experiencing trouble with your Apple Watch is to Restart your Apple Watch by holding the side button, then dragging the slider to Power Off when it appears.
If you continue to notice a lack of haptic feedback during the normal use and wear, consider whether your Apple Watch fits snugly on your wrist. If there's any separation between your wrist and the back of the watch you may not feel any haptic feedback (especially as you turn your wrist over to make payments).For the best haptic results, the back of your Apple Watch needs skin contact. Use a snug, but comfortable fit.
Cheers! -
Sep 29, 2016 3:41 PM in response to alex_h1by txchou,Thanks for replying. I was just wondering if it was a wide-scale issue or related to watchOS 3. I have already tried restarting and the watch is definitely snug on my wrist. I have also tried various alert volumes and haptic levels but all to no avail. At one point the haptic didn't even work when in the Settings area but a restart solved that. Unfortunately, the problem always seems to return after a day or so. The haptic issue has persisted for at least a week or two.
The fact that it comes back after a restart only to later stop working again suggests that it is possibly software related. It might just be a faulty haptic engine. I'll do one more restart and if it happens again then I'll visit the the Apple Store people and ask if there are any known bugs with the batch this watch came from.
Thanks again for the reply!
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Sep 29, 2016 3:57 PM in response to txchouby alex_h1,It's our pleasure, and thanks for the update! As an alternative or in addition to visiting an Apple Store (Find Locations and set up an appointments), you might consider reaching out to us directly - Contact Apple Support.
Cheers!
