jueputasal
Level 1 (4 points)
Mac OS X

Q: Webcam only works the first time

Since I updated to MacOs the webcam only works the first time I use it after turning on the computer, the it just wont be picked up by anything (skype, chrome, photobooth, etc). The light wont turn on. If I restart the computer, it works, the first time only.

 

Any Ideas?

 

 

specs:

MacOs 10.12 (16A323)

MacBook Pro (Retina, 15-inch, Early 2013)

2.7 GHz Intel Core i7

16 GB 1600 MHz DDR3

NVIDIA GeForce GT 650M 1024 MB

Intel HD Graphics 4000 1536 MB

MacBook Pro (Retina, 15-inch, Early 2013), macOS Sierra (10.12)

Posted on Sep 27, 2016 6:56 PM

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jueputasal

Q: Webcam only works the first time

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  • by sterling r,

    sterling r sterling r Sep 28, 2016 2:57 PM in response to jueputasal
    Community Specialists
    Sep 28, 2016 2:57 PM in response to jueputasal

    Hello jueputasal,


    Thank you for bringing up your problem with your built in camera on your MacBook Pro since the upgrade of Sierra here in the Apple Support Communities. I understand how important it is to have the camera. Lots of meetings all around the world happen every day through the virtual environment, not to mention saying hello to friends and family while traveling. Here are the things I recommend you check.


    The first thing we want to ensure is that all your data is safe. You can make a backup using Time Machine and an external hard drive. Use this article for help making a backup for your Mac: Use Time Machine to back up or restore your Mac.


    Once your data is safe, I recommend you boot into safe mode. Safe mode will tell us if the issue is related to a startup item or plugins, and sometimes is all that is necessary to correct some problems. When you boot to safe mode, log in to your account and check if the issue is also occurring in safe mode or not. This help article may help you with the steps for safe mode: Try safe mode if your Mac doesn't finish starting up. If everything is working properly again, but then is not working after you restart the Mac to leave safe mode and boot back into your user account, please check the section titled "If an issue doesn't happen in safe mode" for troubleshooting steps.


    If the issue is also happening in safe mode, you want to test this in another test administrator user account on your Mac. A test user will let us know if the issue is isolated to your account, or system wide. Please check this help article: How to test an issue in another user account on your Mac. If the issue is being experienced in the test user as well, then please check the section titled "If an issue happens in more than one user account" from the article provided above which will leads you to this help article: Mac OS X: How to troubleshoot a software issue.


    Thanks again and have a great rest of your day.