trh4444
Level 1
(4 points)
Q: Can't open Whatsapp on iphone 6, ios 10.0.2
On my iphone 6, iOS 10.0.2 in the app store I accidentally clicked update while whatsapp was still open. Got the message, “Unable to Download App.” Now not only can I not update whatsapp, I can’t even open it at all.
I have the latest version of Whatsapp (before trying to update, that is!). I’ve tried turning the phone on/off (waiting 30 seconds before powering up), switching airplane mode on/off, and installing the latest ios updates. Nothing worked.
I was wondering if there’s any way to fix this problem without uninstalling/reinstalling it and risking losing all my chat history.
iPhone 6s, iOS 10.0.2
Carolyn Samit
Level 10
(124,341 points)
You can restore your chat history (messages) from a backup if you delete then reinstall the app.
