Apple mail can't preview and save any attachment.

Question

Level 1

10 points

Apple mail can't preview and save any attachment.

Hi,

After upgraded to Mac new OS 10.12, my Apple mail disappear an attachment icon, can't preview any file by press space key, also can't save any file onto download folder.

when export problem e-mail (*.eml) from Apple mail and open it by Outlook 2011 that all read OK.

I have re-installed a new OS again but can't solve this problem.

Pls help !

Mr. Yeung.

MacBook Pro (Retina, Mid 2012)

Macbook Pro

Posted on Sep 27, 2016 7:38 PM

Reply

Answer 1

jeremy_v

Community Specialist

Sep 28, 2016 3:08 PM in response to Yeungkahong

Hello Yeungkahong,
Thank you for using Apple Support Communities.

I understand from your post that you do not see the attachment icon on emails, cannot preview items by pressing the spacebar and cannot save any of your files to your downloads files after updating to macOS Sierra. I recommend testing the issue while your Mac is in Safe Mode and/or in a new user account. The following articles have the steps you will need to test the issue in both Safe Mode and in a new user account:

Try safe mode if your Mac doesn‘t finish starting up

Starting up in safe mode

Follow these steps to start up into safe mode.

Start or restart your Mac.

Immediately after you hear the startup sound, press and hold the Shift key.

Release the Shift key when you see the Apple logo appear on the screen.

How to test an issue in another user account on your Mac

Best Regards.

Reply

Answer 2

Yeungkahong Author

Level 1

10 points

Sep 28, 2016 11:02 PM in response to jeremy_v

Hello,

I have started Mac using safe mode but problem remains.

Best Regrads,

Mr. Yeung

Reply

Answer 3

sterling r

Community Specialist

Sep 29, 2016 8:23 AM in response to Yeungkahong

Hi Yeungkahong,

Did you still have the same issues when you tried it in another user account too? If so, the next step would be to repair the disk using Disk Utility. The steps to use Disk Utility to run first aid and repair your hard drive are provided in the link below:

Disk Utility for Mac: Repair a disk using Disk Utility

Cheers.

Reply

Answer 4

Yeungkahong Author

Level 1

10 points

Oct 2, 2016 11:07 PM in response to sterling r

Hi,

I did try using different user account on same Macbook, which can preview picture and documents no problem. however when import an existing account output *.mbox file, the problem remains.

How can I solve this problem ? pls help !

Reply