steebie

Q: Apps wont load after IOS 10 Upgrade

During the IOS upgrade received message about not enough space on phone so it stated it would remove Facebook, WhatsApp and Google Maps but would re-install after. Well it didn't. The WhatsApp and google maps are just faded out. Clicking it will just say waiting and then eventually stops. In the APP store it just has the Waiting Round circle, and clicking it does nothing. Tried deleting APP says it will delete all Data but wont delete. Tried resetting all setting and reset network settings same problem. Tried turn off on Airplane Mode same problem. Hard reset on phone same issue. Logged into ITunes and tried removing APP nothing changes.

Made sure to clear up enough space on phone so that wouldn't be the problem to try and re-install.

Oddly I was able to re-install FaceBook not through APP store as it still shows Waiting Round Circle but it installed from SETTINGS --> FaceBook. It works but through APP Store it shows not installed as in WAIT mode

Could do a complete reset of Phone but would that clear up the APP Store showing APPS in Waiting Mode?

Question is how to I delete the APPS off the phone and clear it out of the APP store so I can re-install.

As stated earlier trying to delete the APP of the phone wont work as it is in Limbo Land.

iPhone 5s, iOS 10.0.2

Posted on Sep 27, 2016 8:13 PM

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Q: Apps wont load after IOS 10 Upgrade

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  • by Ulexes138,Helpful

    Ulexes138 Ulexes138 Sep 30, 2016 6:25 AM in response to steebie
    Community Specialists
    Sep 30, 2016 6:25 AM in response to steebie
    Hello steebie,

    Thanks for reaching out to the Apple Support Community. I know how important it is to keep your phone and apps up to date and I'd like to help get your apps back up and running for you.

    You're off to a great start with the troubleshooting you've already done, and while restoring your phone might be a final step, before you get to that point I'd recommend go to Settings > General > Storage & iCloud Usage > Manage Storage. Find the apps that are causing you trouble and tap on them and then tap Delete app. Then go ahead and sign out of the App Store entirely and then sign back in after a restart.

    You can sign out by going to Settings > iTunes & App Store. Tap on your Apple ID and select "Sign Out". Then just restart and sign back in. Then go back into the App Store and download the apps again. 

    If the behavior persists, or you run into any trouble, the entire community is here to help.
    ​Best Regards
  • by steebie,

    steebie steebie Sep 30, 2016 6:30 AM in response to Ulexes138
    Level 1 (4 points)
    iPhone
    Sep 30, 2016 6:30 AM in response to Ulexes138

    Hello and thank you for the update. However those APPS do not show up at all under the Settings > General > Storage & iCloud Usage > Manage Storage in order for me to even attempt to delete them. Signing out and back in does nothing as well with my APPLE ID

     

    They only show up on the screen Faded Out and cannot delete them and as stated in the APP store they show up in the WAIT state and will never update or load.

  • by sterling r,

    sterling r sterling r Sep 30, 2016 8:35 AM in response to steebie
    Community Specialists
    Sep 30, 2016 8:35 AM in response to steebie
    Hello Again steebie,

    If the previous steps haven't helped then backing up and restoring is looking like our best bet. If you aren't totally familiar with those steps the articles below will guide you through making  backup and then restoring through iTunes to reinstall iOS 10.

    How to back up your iPhone, iPad, and iPod touch 

    Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings 

    Restore your iPhone, iPad, or iPod touch from a backup 

    As always, the entire community is here to help.
    ​Best Regards
  • by boneyboy2,

    boneyboy2 boneyboy2 Oct 6, 2016 10:30 AM in response to sterling r
    Level 1 (8 points)
    iPhone
    Oct 6, 2016 10:30 AM in response to sterling r

    i have same problem but cant back up as my laptop is broken .any other ideas ?