glerouxwende
Level 1 (8 points)
Notebooks

Q: mac bk pro 2011 dvd player spits out dvd

I have a 2011 15 inch mac book pro. The dvd player is not working. when inserting a dvd into the computer, The computer acts like it is going to run it, but then spits it out. Also on the dvd player on launch pad it show an error message. I use the dvd player/ cd player a lot. please help.

MacBook Pro, iOS 10.0.2, 15 inch with dvd player

Posted on Sep 27, 2016 10:04 PM

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glerouxwende

Q: mac bk pro 2011 dvd player spits out dvd

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  • by brenden dv,Helpful

    brenden dv brenden dv Sep 29, 2016 8:02 AM in response to glerouxwende
    Community Specialists
    Sep 29, 2016 8:02 AM in response to glerouxwende
    Hey glerouxwende,

    Thanks for being a part of Apple Support Communities.

    I understand from your post that your MacBook Pro isn't mounting dics, and is just spitting them back out.  This is also likely what is causing an error message on the DVD Player.  To help troubleshoot this issue I'd like you to please follow the steps outlined below:

    Accepts discs but they don't mount or are automatically ejected

    1. Make sure the drive is not placed upside down. The aluminum enclosure should be facing up as shown in section 1.
    2. Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
    3. Connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.
    4. Reset the System Management Controller (SMC).
    5. Ensure your drive can read the specific type of disc being used. The System Profiler or System Information may provide additional information regarding what media your computer supports. 
         
      • OS X Snow Leopard v10.6 or earlier: Open Apple System Profiler by choosing "About this Mac" from the Apple () menu. Then, click More Info.
        •  
      • OS X Lion v10.7 and later: Click the Apple () menu and then hold down the Option key. Choose System Information from the menu.
    6. If the disc continues to not be recognized, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.
    Get help with the slot-loading SuperDrive on your Mac computer

    Take care.