I just got my first Iphone ever and it does not work at all does not turn on. I was advised that it is a software problem and there is nothing that can be done. Is there anything that I can do to get a replacement phone,its still under warranty as the phone is just one day old.
iPhone 7 Plus, iOS 10.0.1
Evaegas wrote:
I was advised that it is a software problem ...
Who gave you this advice?
Where did you purchase the iPhone? At an Apple Store? Authorized Apple Retailer? Somewhere else (I hope not)?
Here are things to try (in addition to simply powering the iPhone):
If your iPhone, iPad, or iPod touch won't turn on - Apple Support
I was advised at the Apple store one of the members of the genius bar. After they tried to fix it. I purchased it through my service provider
You should absolutely be able to get a working iPhone. Either yours will be repaired or replaced. The Genius Bar person should have advised you how to proceed - I'm not sure whether that would be returning the iPhone to your service provider and getting a replacement from them, or having the Apple Store handle it (though I would think if that were available, the Genius certainly would have advised you).
For future reference, as I am currently using my tenth iPhone, I purchased exactly one from my carrier (because in 2008 that was the only way to receive a corporate discount with that carrier). I purchased the other nine from Apple, so there would be no question who would handle issues in the event of problems (I never had any).
I assume your carrier is supported by Apple:
Wireless carrier support and features for iPhone in the United States and Canada - Apple Support
Iphone 7 Plus Not working after just opening new box
