Q: Phone won't restore - error 9
I recently updated to iOS 10 and my phone got stuck in a restart loop. I tried to force restart it multiple times then decided I would have to restore it to factory settings. Every time I get through the reset, error 9 pops up and my phone will not restore. I have done everything that apple suggests I do for it to work, including changing computers, changing USB ports, updating software on my computer, and restarting both my computer and phone. I have been trying to find a solution to this problem for 2 days now, please help!!
iPhone 6, iOS 10
Posted on Sep 27, 2016 11:06 PM
Hi
Follow the steps here including, if necessary:
- Trying to restore your iPhone on another computer, and
- Contacting Apple Support or making a Genius Bar reservation.
If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support
Posted on Sep 28, 2016 1:27 AM