RobLegge

Q: activity tracking doesnt work

Just got a new Watch 2. Set up the Activity tracker and Health app, b ut this thing isn't tracking my activity. On the way into work I set up a walk activity. 20 minutes later it reported I'd gone nowhere, precisely zero feet. The activity monitor confirms I went nowhere

Apple Watch Series 2, watchOS 3

Posted on Sep 28, 2016 1:20 AM

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Q: activity tracking doesnt work

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 28, 2016 1:23 AM in response to RobLegge
    Level 8 (36,007 points)
    Apple Watch
    Sep 28, 2016 1:23 AM in response to RobLegge

    Hi

     

    The following steps may help:

     

    • Check that you have set up the Activity app on your watch:
      • When viewing the time on your watch face, tap on the Activity rings icon / complication, or;
      • Go the Home screen (via a single press of the Digital Crown) and tap on the Activity app icon (coloured rings).
      • To get started, you will need to enter some personal information.

     

    • Check that Wrist Detection is turned on and that, if passcode is enabled, you are unlocking your watch after placing it on your wrist
      • On your iPhone, in the Watch app, go to: My Watch (tab) > General > Wrist Detection - turn on.

     

    • On your iPhone, go to: Settings > Privacy > Motion & Fitness - check that both Fitness Tracking and Health are enabled.

     

    • On your iPhone, in the Watch app, go to: My Watch > Privacy > Motion & Fitness - turn on Fitness Tracking and Heart Rate.

     

    • Check that you are wearing your watch sufficiently snugly on the top of your wrist (if it is worn too loosely, your watch may believe that it has been removed from your wrist).

     

    • Check that your personal information is accurate:
      • On your iPhone, in the Watch app, go to: My Watch > Health > Edit - tap and adjust items, then tap on Done.

     

    • Calibrating your watch improves the accuracy of various activity-related estimations. Instructions for how to calibrate your watch are available via the support article linked below.

     

    More information:

    Use the Activity app on your Apple Watch - Apple Support

    Calibrating your Apple Watch for improved Workout and Activity accuracy - Apple Support

    Use the Workout app on your Apple Watch - Apple Support

  • by RobLegge,Solvedanswer

    RobLegge RobLegge Oct 3, 2016 12:52 AM in response to Jonathan UK
    Level 1 (5 points)
    Apple Watch
    Oct 3, 2016 12:52 AM in response to Jonathan UK

    Initially this didn't work - until I powered the Watch off and back on

     

    Now it's doing what it's supposed to.