Music

Question

Level 1

8 points

Music

The music on my iPhone goes to shuffle mode after a certain number of hours. How do I stop this from happening? This only started after the new IOS 10 update.

Thanks.

iPhone 6s, iOS 10.0.2

Posted on Sep 28, 2016 4:03 AM

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Answer 1

AppleJen77

Community Specialist

Sep 28, 2016 6:24 PM in response to McGoogle12

Hi there, McCoogle12!

Thanks for reaching out to the Apple Support Communities! It sounds like you are having issues with the Music app. I know how important it is that your apps work properly! Check out this article with steps to Force an app to close on your iPhone, iPad, or iPod touch . This will allow you to close the app you're having issues with.

Another article you can check out is this one for If an app you installed unexpectedly quits, stops responding, or won’t open. This app is able to be deleted and reinstalled in iOS 10, as outlined here:
Remove built-in Apple apps from the Home screen on your iOS device with iOS 10 - Apple Support

Next, check out this article with steps to Restart your iPhone, iPad, or iPod touch.
Cheers!

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Answer 2

McGoogle12 Author

Level 1

8 points

Oct 1, 2016 3:43 AM in response to AppleJen77

I tried all of these suggestions and none of them worked. Do you have any other ideas? Thanks.

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Answer 3

AppleJen77

Community Specialist

Oct 1, 2016 5:25 AM in response to McGoogle12

HI, McGoogle12!

Hate to hear those steps didn't work for you! At this point, it would be a good idea to be sure there is not a software issue as the root cause of this for you.

Check out this article for the steps for How to backup your iPhone, iPad, and iPod touch.
Use this article for the steps to Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings.
Once that is done, set the phone up as new and test the phone to see if the issue is still going on. Then, follow this article to Restore your iPhone, iPad, or iPod touch from a backup

Have a great day!

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