MB1204
Level 1 (5 points)
iCloud

Q: update unavailable with this apple id

Hi, I'm trying to update my keynote, pages and numbers, but I keep getting update unavailable with this apple id. I recently bought an IMAC that included these apps. How can I update them?

iMac (27-inch Mid 2011), OS X El Capitan (10.11.1)

Posted on Sep 28, 2016 9:34 AM

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MB1204

Q: update unavailable with this apple id

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  • by Niel,

    Niel Niel Sep 28, 2016 9:38 AM in response to MB1204
    Level 10 (314,466 points)
    Mac OS X
    Sep 28, 2016 9:38 AM in response to MB1204

    Perform the following, stopping with the first one which works:


    1. Open the Mac App Store's Purchases tab. If you're prompted to accept them into your Apple ID, do so.

    2. Move them out of the Applications folder(they may need to be put into the Trash temporarily), and then see if you can download them for free from their individual product pages. If you're asked to buy them, see #3.

    3. Click here, contact Apple, and wait for a response.

    4. Buy them.


    (144978)