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macOS Sierra freeze on iMac late 2009 using Safari

Hey guys,


Since the installation of macOS Sierra on my iMac 27 inch late 2009, I'm experiencing freezes of the computer with the following symptoms:


- the freeze occurs when I scroll a webpage in Safari.

- The mouse cursor still moves but I can't click and manipulate the system ; the keyboard doesn't work, as well.

- A force reboot is mandatory to recover.

- I can establish a ssh connection from my MacBook to the iMac, suggesting that Darwin is still running well.

- The log indicates "userspace_watchdog_timeout.spin report for WindowServer version", suggesting that the problem is related to a crash of the WindowServer.


Somebody here with the same machine has the same problem?


Thanks!

VIN,iMac (27-inch Late 2009), macOS Sierra (10.12)

Posted on Sep 28, 2016 11:13 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 3, 2017 2:50 AM

Hey guys,


I have a good news. I asked through my bug report when this problem is supposed to be fixed.


Bug report team told me that the bug is still under investigation BUT they say also that I should test this issue on macOS 10.12.5.


Hopefully, a fix will be proposed in the coming macOS 10.12.5 update. 🙂

473 replies
Question marked as Top-ranking reply

Feb 3, 2017 2:50 AM in response to riadfromhabsheim

Hey guys,


I have a good news. I asked through my bug report when this problem is supposed to be fixed.


Bug report team told me that the bug is still under investigation BUT they say also that I should test this issue on macOS 10.12.5.


Hopefully, a fix will be proposed in the coming macOS 10.12.5 update. 🙂

Jan 10, 2017 12:36 AM in response to riadfromhabsheim

Just a 'me too'. No real solution. So far, disabling all my Safari extensions (1Password and Better) seems to help.


iMac late 2009, 27", 2,8 GHz i7, 20 GB, 1 TB HDD, ATI Radeon HD 4850 512 MB

macOS Sierra 10.12.2


When using Safari the iMac suddenly stops responding to keyboard and mouse clicks. The cursor can still be moved though. The iMac seems to still be running but the GUI is frozen. The only solution is to power it down with the hardware button on the back. It usually happens after loading a new web page and I usually notice when I start scrolling down and nothing happens.


For some of the freezes there is a 'watchdog' entry in the logfiles that others have mentioned here, but not for all freezes.


The problem also occurs on a second (non admin) account on the same iMac.


I did a clean install of 10.12.2 from El Capitan. The problem occurred soon after this clean install, before I had copied over my user data and installed my applications, extensions etc. again. I have had this problem before on previous versions of OS X on the same iMac, but not on El Capitan and never as often as now. I also have a MacBook (unibody) late 2008 on El Capitan that has no problems with Safari.


I have had contact with a senior advisor from Apple Support. He made me disable plugins and extensions in Safari. So far that seems to prevent the problem. I've enabled plugins again without a problem (I have only one plugin installed: Citrix Receiver). However, as soon as I enable at least one extension (either 1Password or Better) the problem reoccurs. Sometimes within half an hour and sometimes after several hours of using Safari.


I've done some testing in Safe Mode but only for 45 minutes or so. The problem did not occur in those 45 minutes of Safe Mode.


I have not tried to disable hardware acceleration in Safari yet.


The problem doesn't occur when using Opera instead of Safari.

Jan 14, 2017 8:02 AM in response to riadfromhabsheim

Same thing here. One 2015 Macbook Air 11, a 2009 MacBook Air 11 and a 2009 Macbook Air 13.

All freezing after the update. Issue is though that this also seems to happen if Safari is not running.

All of them are having a very different software setup.

One is my business laptop, the other ones are wife and kids. Pretty much a disaster on my business macbook!


Luckily I did not update the iMac 27 2009, and it's the only one not freezing.

With the amount of people running into the issue, and the very easy path to reproduce it, I'm a bit shocked how slowly apple is reacting. Holding on my new MacBook pro purchase until this has been fixed reliably.


Looks like the old wisdom coming from Windows to NEVER update before wider mass distribution, has now reached Apple too...

Jan 15, 2017 8:13 AM in response to riadfromhabsheim

So, I just wanted to add to this post for I finally updated my late 2009 iMac (waiting as long as I could) and I had same problems as everyone else. Could not find a problem with the Safari ext in Terminal, but when I disabled the ALL the plugins and ran a disk utility check found problems and did a disk repair. So far so good.


Thank you to everyone for posting their experiences and solutions.

Jan 16, 2017 11:39 AM in response to Wim Bakkeren

An update for my situation. I had plugins disabled and all extensions off. After several days without freezes I enabled plugins again. I have only one plugin installed (Citrix) and it's off (it's installed for another user account on this iMac). Again after a few days without freezes I've enabled a few Extensions (Syndicate and Wipr). Still no freezes. I've now also enabled the 1Password extension again. Let's see what happens.

Jan 16, 2017 1:12 PM in response to Wim Bakkeren

So I am glad you responded...I thought my computer was going to work, I have no plugins enabled, have no applications running except Safari and it is constantly freezing on me if I try to enable iTunes. I am going to try one more thing then I am going to have to request a fix from a real pro. Using my MacBook Air all the time now.

Jan 20, 2017 6:02 AM in response to Wim Bakkeren

Another update. I had plugins and extensions enabled without freezes for a few days. Yesterday a freeze occurred on another user account, also when using Safari (with no plugins and extensions active). Because of that I have now applied the suggestion of riadfromhabsheim via the Debug menu. Alle plugins and extensions are enabled again.


I had a freeze just now when using Mail, not Safari. I was reading my mail, double clicked on an attachment (a Word doc) and nothing happened. I think Safari was not even running, but I'm not sure.


This issue is impossible to troubleshoot. I give up and will just accept that my Mac freezes every now and then and hope a macOS update will fix it soon.

Jan 20, 2017 6:09 AM in response to Wim Bakkeren

I give up too. I had support on the phone, cleaned up some malware but still my mac is freezing, Safari content quits all the time, shutting down on its own with a " Sleep Wake Failure Experienced a Problem" . I have not enabled any plug in and this computer has become useless.


I did not upgrade to Sierra, I just did a update with Yosemite.


Going to try Apple Support again today

Jan 20, 2017 7:53 AM in response to riadfromhabsheim

I had this problem also on a 2010 iMac running Sierra. Thank goodness I found this thread with the Safari fix.


I needed to apply the fix across several user accounts so figures out some more direct terminal commands to get this done, sharing back as follows:

defaults write com.apple.safari "com.apple.Safari.ContentPageGroupIdentifier.WebKit2AcceleratedDrawingEnabled" -int 0

defaults write com.apple.safari "com.apple.Safari.ContentPageGroupIdentifier.WebKit2CanvasUsesAcceleratedDrawin g" -int 0

If you want to revert the change simply replaces the zero (0) at the end of each line with a one (1).

macOS Sierra freeze on iMac late 2009 using Safari

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