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macOS Sierra freeze on iMac late 2009 using Safari

Hey guys,


Since the installation of macOS Sierra on my iMac 27 inch late 2009, I'm experiencing freezes of the computer with the following symptoms:


- the freeze occurs when I scroll a webpage in Safari.

- The mouse cursor still moves but I can't click and manipulate the system ; the keyboard doesn't work, as well.

- A force reboot is mandatory to recover.

- I can establish a ssh connection from my MacBook to the iMac, suggesting that Darwin is still running well.

- The log indicates "userspace_watchdog_timeout.spin report for WindowServer version", suggesting that the problem is related to a crash of the WindowServer.


Somebody here with the same machine has the same problem?


Thanks!

VIN,iMac (27-inch Late 2009), macOS Sierra (10.12)

Posted on Sep 28, 2016 11:13 AM

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Question marked as Top-ranking reply

Posted on Feb 3, 2017 2:50 AM

Hey guys,


I have a good news. I asked through my bug report when this problem is supposed to be fixed.


Bug report team told me that the bug is still under investigation BUT they say also that I should test this issue on macOS 10.12.5.


Hopefully, a fix will be proposed in the coming macOS 10.12.5 update. 🙂

473 replies

Oct 10, 2016 1:09 PM in response to Jerboer

Same with me (2009 iMac 21.5" with stock ATI graphics card). I did an upgrade though not a clean install; I had done a clean install with Yosemite and this computer (my wife's) is lightly used with same applications as always (Office, Safari, macOS Mail). Hard reboot always required (mouse is alive, but that is about it).

Oct 13, 2016 2:12 PM in response to riadfromhabsheim

I have the exact same problem on my late 2009 iMac after upgrading to Sierra. I have replied and posted to many other similar discussions.


I tried running kextstat | grep -v com.apple in the terminal and saw that I have a "pacesupport" kernel extension running, called com.paceap.kext.pacesupport.snowleopard. I think this is related to iLok, I have a few Logic plugins with this type of license. I'll try and uninstall the iLok license manager to see if this helps.

Oct 15, 2016 4:55 AM in response to riadfromhabsheim

The only way to solve this problem was to completely restore my Mac to El Capitan using Time Machine. Hold command-R right when the computer starts to boot, then select Time Machine Recovery. I didn't have too many issues because I didn't have too many "new" files between Sep 20 and now, I just made a copy of those and transferred them back to my Mac after restoring.


I'm glad I did this, because Finder was crashing EVERY TIME after waking up from sleep.

Oct 15, 2016 7:21 AM in response to Arthur Drewitt1

Since the problem might be related to the ATI graphics, I'm guessing that Safari hardware acceleration might be a problem. I've now switched WebGL to "ask" in Safari settings, to test whether not using hardware acceleration might help to prevent the freezes (with "ask" I can see which sites would have used it - but I will deny for now).


I'll let you know whether this makes any difference.

macOS Sierra freeze on iMac late 2009 using Safari

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